Front Office Manager

CHG - Caracciolo Hospitality Group; Rimini; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A prominent hospitality management company in Rimini is seeking an experienced Hotel Front Office Manager. The ideal candidate will possess at least 5 years of supervisory experience in the hotel industry, strong leadership skills, and a passion for team-building. Responsibilities include managing Front Office operations, ensuring exceptional guest satisfaction, and training team members. The role requires deep familiarity with the Italian tax system and proficiency in cash handling and auditing.

Competenze

• 5+ years in a supervisory role within the hotel industry.
• Open availability and strong work ethic.
• Deep knowledge of the Italian tax system and invoicing.

Mansioni

• Direct and administer Front Office operations to ensure outstanding guest service.
• Monitor and develop team member performance.
• Implement up-selling techniques to maximize occupancy and revenue.

Conoscenze

Leadership

Guest service management

Team-building

Cash handling

Problem-solving

Strumenti

ONQ

Descrizione del lavoro

Overview

CHG – Caracciolo Hospitality Group S.R.L. is a hospitality management company with a portfolio of various accommodations, including hotels and apartments, throughout the Campania Region. Our goal is to extend hospitality, service, and care beyond the boundaries of our business, with a strong commitment to environmental, social, and civic responsibility guiding every decision and activity. By valuing people and managing resources responsibly, the company aims to engage its communities, creating shared value through mutual growth.

We are looking for De Bonart Naples, A Curio Collection by Hilton, for a Hotel Front Office Manager to join the équipe. The ideal candidate will have 5+ years in a supervisory role within the hotel industry, open availability, a strong work ethic, and a passion for team-building. Preferably, experience with Hilton, ONQ, front desk operations, cash handling/audit, and training is desired. The profile should include a deep knowledge of the Italian tax system and invoicing, and the ability to process departmental SOPs (in addition to predefined chain SOPs). Prior experience in an hotel-opening context is advantageous.

Responsibilities

• Direct and administer Front Office operations to deliver outstanding guest service and financial profitability, including guest service and registration (check-in/check-out), room inventory and availability, service standards, product quality, cost controls, system management, department management, policy and procedure implementation, and meeting participation and facilitation.
• Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, and recognition.
• Assess service and satisfaction trends, address issues, and implement improvements.
• Ensure compliance with Company standards.
• Meet and greet guests, respond to inquiries, requests, and issues promptly and professionally, and resolve guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities and maximize occupancy and revenue.
• Maintain current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.
• Demonstrate strong leadership skills.

Qualifications

• 5+ years in a supervisory role within the hotel industry.

• Open availability, strong work ethic, and passion for team-building.

• Preferably Hilton background, ONQ experience, front desk experience, cash handling/audit experience, and training experience.

• Deep knowledge of the Italian tax system and invoicing.

• Ability to process departmental SOPs (in addition to predefined chain SOPs).

• Experience in an hotel-opening context is advantageous.

GENDER EQUALITY, DIVERSITY, EQUITY AND INCLUSION POLICY

At CHG, we aim to extend hospitality, service, and care beyond our own boundaries. By valuing people and making conscious use of resources, the Company seeks to engage with its communities, creating shared value through mutual growth.

Our recruitment processes are based on each candidate’s professional experience, attitude, and talent. We adopt tools to prevent all forms of gender discrimination and to counter any act that undermines dignity. We value diversity in every company process.

SUSTAINABILITY POLICY

We are committed to minimizing our environmental impact and promoting positive social change. By monitoring emissions, waste, and energy consumption, using recycled and recyclable packaging, eco-friendly detergents, and anti-waste policies, we strive to reduce our footprint. We collaborate with local, national, and international social organizations to create events, partnerships, and charitable initiatives that make a difference in our communities and beyond.

To learn more, visit our dedicated careers page.

By applying for this position at our company, you accept the privacy policy published on our website.

This job posting is open to candidates of all genders, in accordance with Italian Legislative Decree 198/2006.