Front Office Agent - Shift Rotation

Employerland; Cortina d'Ampezzo; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Cortina d'Ampezzo is seeking Front Office Agents to provide exceptional guest experiences. Ideal candidates will have a degree in Hospitality Management and 1–2 years of relevant experience in luxury settings. Fluency in Italian and English is required, with a commitment to working in rotating shifts. This role offers a chance to contribute to a high standard of hospitality and service excellence.

Competenze

• Minimum 1–2 years of experience in a similar front office role within luxury hospitality.
• Availability to work in rotating shifts, including nights, weekends, and holidays.
• Legal right to work in Italy.

Mansioni

• Provide a courteous, efficient, and personalized welcome and departure experience.
• Handle check-in and check-out procedures with accuracy.
• Respond to guest inquiries and complaints in a professional manner.
• Manage reservations and room assignments using PMS.
• Collaborate with other departments for seamless guest experience.
• Ensure compliance with company standards and data protection regulations.

Conoscenze

Excellent communication skills

Guest-oriented mindset

Organizational skills

Multitasking abilities

Fluency in Italian

Fluency in English

Professional appearance

Positive, can-do attitude

Formazione

Degree or diploma in Hospitality Management

Strumenti

Hotel property management systems

Descrizione del lavoro

Front Office Agents

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for Front Office Agents.

Our Front Office Agents are the first point of contact for guests and play a crucial role in delivering a warm, professional, and seamless welcome. Reporting to the Front Office Manager, the Front Office Agent ensures smooth check-in/check-out procedures, efficient handling of guest requests, and overall support in creating an exceptional and personalized stay. The role is structured on rotating shifts, including mornings, evenings, weekends, and holidays, to ensure 24/7 excellence in service.

Key Responsibilities

• Provide a courteous, efficient, and personalized welcome and departure experience for all guests.
• Handle check-in and check-out procedures with accuracy and attention to detail.
• Respond to guest inquiries, requests, and complaints in a timely and professional manner.
• Manage reservations, room assignments, and billing using the hotel’s PMS.
• Collaborate with Concierge, Housekeeping, and other departments to ensure a seamless guest journey.
• Monitor arrivals and departures, VIPs, special requests, and guest preferences.
• Maintain a well-groomed, polished, and professional appearance at all times.
• Support night audit procedures and emergency protocols when assigned to overnight shifts.
• Ensure compliance with company standards, data protection regulations, and internal policies.
• Contribute to a culture of hospitality, elegance, and proactive guest engagement.

Qualifications

• Degree or diploma in Hospitality Management, Tourism, or related field.
• Previous experience (minimum 1–2 years) in a similar front office role within luxury hospitality.
• Excellent communication and interpersonal skills, with a guest-oriented mindset.
• Strong organizational and multitasking abilities, especially under pressure.
• Professional appearance and positive, can‑do attitude.
• Fluency in Italian and English is required; additional languages are a plus.
• Experience with hotel property management systems is an advantage.
• Availability to work in rotating shifts, including nights, weekends, and holidays.
• Legal right to work in Italy.

The selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website https://www.employerland.it/it/wp-content/uploads/2024/06/informativa-trattamento-employerland-2024.pdf

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative
• Hospitality

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