Front Office Agent - Aethos Milan

Aethos; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A vibrant hospitality company located in Milan is seeking a Front Office Agent to become the welcoming face of their establishment. The ideal candidate will provide excellent service to guests during check-in and check-out, assist with inquiries about amenities and local attractions, and ensure a seamless experience. Candidates should possess strong interpersonal skills, be fluent in Italian and English, and have a genuine passion for hospitality. This is an excellent opportunity to join a dynamic team in a captivating Milan location.

Servizi

Dynamic team environment

Engaging work location

Competenze

• Passion for hospitality that shines through in everything you do.
• Ability to engage guests and make them feel welcome.
• Strong organizational skills for a fast-paced environment.
• Excellent verbal and written communication skills.
• Commitment to exceptional service and professionalism.

Mansioni

• Greet guests with a warm smile and ensure a positive first impression.
• Process check-ins and check-outs efficiently.
• Provide information about hotel amenities and local attractions.
• Handle guest inquiries and requests with professionalism.

Conoscenze

Interpersonal skills

Organizational skills

Communication skills

Problem-solving abilities

Multitasking

Dedication to service

Fluent in Italian

Fluent in English

Descrizione del lavoro

Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just “having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and well-being, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Overview:

Step into the world of hospitality and become the welcoming face of our establishment as a Front Office Agent! If you've ever dreamed of being the first point of contact for our guests, if you've imagined yourself as the ambassador of our hotel's hospitality, then this role is your opportunity to shine. Picture yourself as the friendly smile that greets guests upon arrival, the helpful hand that assists with check-in and check-out, and the knowledgeable guide who ensures that every guest's stay is seamless and memorable.

The Essence of the Role:

• Guest Welcomer: Have you ever experienced the joy of making someone feel truly welcome? Get ready to experience that satisfaction every day. As our Front Office Agent, you'll be the ambassador of our hotel's hospitality, greeting guests with a warm smile and a friendly demeanor, and ensuring that their first impression of our establishment is a positive and memorable one.
• Check-In Champion: Are you ready to be the master of efficiency and organization at our front desk? From processing check-ins and check-outs to assisting with room assignments and reservations, you'll be the linchpin that ensures our guests' arrival and departure experiences are smooth and hassle-free.
• Information Guru: Do you thrive on providing helpful information and assistance to others? Then you'll feel right at home in our front office, where you'll be the go-to resource for guests seeking information about our hotel amenities, local attractions, and dining options, ensuring that every guest has everything they need for a comfortable and enjoyable stay.
• Problem-Solving Pro: Ready to tackle any challenge that comes your way with grace and professionalism? With your quick thinking and resourcefulness, you'll handle guest inquiries and requests with ease, ensuring that any issues are resolved promptly and to the guest's satisfaction.

Your qualifications to join the adventure:

• A passion for hospitality that shines through in everything you do.
• Excellent interpersonal skills, with the ability to engage guests and make them feel welcome and valued.
• Strong organizational skills, allowing you to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, allowing you to convey information clearly and effectively to guests and colleagues.
• An unwavering dedication to providing exceptional service, with a commitment to going above and beyond to ensure that every guest's needs are met and exceeded.
• Oh, and did we mention a sense of professionalism? Because in our front office, professionalism is not just a requirement—it's a way of life.
• Italian and English is a must
• Preferably based in Milan Area (accommodation is not provided)

What We Offer:

• Step into one of the most captivating locations in Milan, where inspiration and ingenuity converge.
• Join a dynamic team of like-minded individuals where collaboration fosters success and growth.