Front House Manager - Hotel Business Palace, Milano

Starhotels; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A renowned hotel group in Milan is seeking a Front House Manager to oversee the Front Office team and ensure all guests have a memorable stay. Ideal candidates will have over two years of experience in hospitality, excellent communication skills, and a passion for customer service. Responsibilities include coordinating department activities, mentoring staff, and maintaining good guest relations. Stylish uniforms, exclusive discounts, and career advancement opportunities are part of the attractive compensation package.

Servizi

Stylish uniforms with complimentary laundry

Exclusive discounted stays

Discounts with partners

Ticketing for restaurants

Exceptional career advancement opportunities

Competenze

• At least 2 years of experience as Front House Manager.
• A unique personality and a passion for hospitality.
• Commitment to high-level customer service.

Mansioni

• Coordinate activities to ensure memorable guest experiences.
• Mentor and motivate Front Office team.
• Maintain good relationships between departments.
• Respond to guest inquiries efficiently.
• Stay updated on hotel services and guest needs.

Conoscenze

Excellent communication skills

Ability to resolve challenges

Fluency in Italian

Fluency in English

Familiarity with Opera PMS

Descrizione del lavoro

Front House Manager - Hotel Business Palace, Milano

Join Starhotels and become part of our Hotel Business Palace in the heart of Milan.

As Front House Manager you will be the main lead in creating a positive stay for our guests, overseeing the Front Office team and providing a high level of service for our guests.

Responsibilities

• Coordinating the activity of the department to create a memorable experience for our guests.
• Mentoring and motivating the team to reach their full potential.
• Ensuring a good relationship is maintained between Front Office, Event Department, Housekeeping & Maintenance.
• Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring policies and procedures compliance.

Qualifications

• A unique personality and a true passion for hospitality.
• +2 years experience as Front House Manager.
• Excellent communication skills.
• Familiarity with Opera PMS for efficient operation.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Impeccable grooming standard.
• Versatility in handling various work scenarios.
• Fluent in Italian and English; additional languages are a plus.

Benefits

• Stylish uniforms with complimentary laundry.
• Exclusive discounted stays within the group.
• Discounts with our partners.
• Ticketing for restaurants and delightful dining experiences.
• Exceptional career advancement opportunities through our Performance Management Program.
• Attractive compensation package based on experience.
• Chance to be part of an ambitious, caring organization.

Equal Opportunity Statement

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career. Send in your application and let's create exceptional memories together.