Field Service Engineer - Temporary

Johnson & Johnson MedTech; Milano; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Milan is seeking a Field Service Engineer for Electrophysiology. You will provide onsite and remote technical support, manage equipment installations, and ensure customer satisfaction in a dynamic healthcare environment. Candidates should have an engineering degree or relevant experience, strong communication skills, and a commitment to patient care. Frequent travel may be required.

Competenze

• Strong English verbal and written communication skills.
• Demonstrated ability to drive customer satisfaction and continuous improvement.
• Willingness to travel on short notice.

Mansioni

• Perform On Site and Remote Technical Support through the Customer Support Call Center.
• Manage account schedule and equipment installations, operations, repairs, and upgrades.
• Evaluate, diagnose, and repair malfunctioning equipment in assigned territory.

Conoscenze

Accountability

Analytical Reasoning

Communication

Continuous Improvement

Customer Empathy

Customer Service

Technical Credibility

Formazione

Associate degree with at least 2 years of experience in Cardiology, Electrophysiology, biomedical service, or a medical-related field

Bachelor’s degree in Biomedical Engineering, Electronics/Electrical Engineering, or Computer Engineering with 2 years of experience

Strumenti

Microsoft Office

Standard test equipment (e.g., digital multimeters)

Service management systems

Descrizione del lavoro

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Technical Field Service

Job Category

Business Enablement/Support

All Job Posting Locations

Milano, Italy

Job Description

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Field Service Engineer Electrophysiology

You Will Be Responsible For

• Perform On Site and Remote Technical Support to internal and external through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls in assigned territory and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department.
• Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action.
• Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction
• Participate in incident investigation.

Requirements

• Associate degree with at least 2 years of experience in Cardiology, Electrophysiology, biomedical service in a hospital environment, or a medical-related field; OR
• Bachelor’s degree in Biomedical Engineering, Electronics/Electrical Engineering, or Computer Engineering with 2 years of hospital or field service experience
• Strong English verbal and written communication skills.
• Proficiency in Microsoft Office.
• Familiarity with service management systems (a plus).
• Ability to use standard test equipment, including digital multimeters.
• Demonstrated ability to drive customer satisfaction and continuous improvement.
• Ability to work in both office (25%) and field (75%) environments.
• Willingness to travel on short notice, including frequent air travel.
• Must reside in close proximity to a major airport.
• Ability to operate a company vehicle with a valid driver’s license.
• Commitment to safety rules and procedures at all times.

Required Skills

Accountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility

Senior level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology
• Hospitals and Health Care

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