Field Service Engineer Nord est

Sysmex Egypt LLC; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A medical equipment company is seeking a Mid-Senior Field Service Engineer in North East Italy. The position involves ensuring customer satisfaction and maintaining electronic diagnostic equipment. Responsibilities include troubleshooting, conducting installations, and providing training. Candidates should have a degree in engineering and experience in clinical diagnostics. The role supports a work-life balance with flexible options and includes health insurance for employees and their families.

Servizi

Health insurance for family members

Flexible time and work-life balance

Travel allowance

Psychological consulting

Campus training platform for growth

Competenze

• 3 to 5 years of experience as a Field Service Engineer in the medical device industry.
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus.
• Able to communicate properly with end-users.

Mansioni

• Ensure uptime of the installed instrument base in the assigned geographic area.
• Build professional relationships with end-users and laboratory stakeholders.
• Perform troubleshooting both in person and remotely.

Conoscenze

Work experience in clinical diagnostics

Fluent Italian

Professional English

Technical knowledge of electronic equipment

Self-motivation

Formazione

University degree or equivalent in engineering

Advanced certificate in electronics

Strumenti

PC tools and software application

Descrizione del lavoro

Overview

Field Service Engineer Nord est role at Sysmex Egypt LLC.

North east of Italy — senior field service engineer position to help us boost the company to the next level. As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.

Main Objective

Ensure uptime of instrument installed base in its assigned geographic area. Build professional relationship with end-users and laboratory stakeholders. Perform troubleshooting both in person and remotely. Execute reactive and proactive service activities at customer’s site and / or remotely.

Task Requested

• Perform pre-installation visits and planning meeting with customers
• Carry out pre-installation at Sysmex workshop and installations at customer side
• Provides basic technical and maintenance training to end-users
• Carry out repair actions and maintenance visits as per Sysmex procedures
• Plan proactive activities and regular visits to key customers
• Report of field activities and instrument status
• Keep lab directors informed about service deliverables and instrument status
• Organize regular meeting with key end-user to highlight value of service
• Assure that all customer-related records are up-to-date
• Accurately record service activities on Sysmex CRM
• Assure customer satisfaction on all post-sales phases
• Collaborate with commercial functions on new tenders and business opportunities
• Coordinate with other support functions in the field and at national or EMEA level

Job Requirements

• Work experience in clinical diagnostics
• University degree or equivalent in engineering
• Advanced certificate in electronics and / or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Knowledge as a user of PC tools and software application
• Languages : fluent Italian and professional English

General Professional Experience

• 3 / 5 years of experience as FSE on medical device industry
• Self-motivation with the ability to work under stressful situations
• Able to proper communicate with end-users
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus

What’s in it for you?

One of our biggest goals as a company is the health and well-being of our employees. And So, We Offer The Following

• Health insurance also for family members
• Flexible time and work-life-balance
• Travel allowance
• Psychological consulting
• Campus training platform for the growth of your knowledge and skills
• Hybrid working

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Medical Equipment Manufacturing