Field Service Engineer

Comecer; Castel Bolognese; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading industrial machinery firm is seeking a Field Service Engineer in Emilia-Romagna, Italy. The candidate will handle service, maintenance, and repair of complex equipment at customer locations. The role requires strong technical skills, problem-solving, and excellent communication in English. Candidates should have a relevant technical diploma and 2-5 years of experience as a technician. Competitive compensation and full-time employment offered.

Competenze

• Five years Industrial Technical diploma with Mechanical/Electrical emphasis.
• Training courses on handling service over the phone/remotely.
• Good/great knowledge of English, both written and spoken.

Mansioni

• Perform technical service at customer premises.
• Handle maintenance, repair, testing, and calibration of equipment.
• Report issues to the final customer.

Conoscenze

Troubleshooting

Customer service

Communication

Problem-solving

Formazione

Industrial Technical diploma with Mechanical/Electrical emphasis

Strumenti

MS Office Suite

FUSION company enterprise system

Descrizione del lavoro

Field Service Engineer

Join to apply for the Field Service Engineer role at Comecer.

Handles the technical service at the premises of the final customer; Service, maintenance, repair, testing and calibration of complex equipment with minimum supervision; Report issues of the final customer; Support requests from customers or partners.

Responsibilities

• Performs service at customer premises based on instructions from Service Planner and records results using the work report and FUSION enterprise system.
• Through the switchboard, receives phone calls for service requests, identifies and associates the reference machine to the customer/partner using FUSION and opens the resulting ticket.
• Domestic and international travel.

Qualifications

• Five years Industrial Technical diploma with Mechanical/Electrical emphasis.
• Training courses on handling service over the phone/remotely.

Technical Skills

• Hands‑on experience troubleshooting and repairing machinery.
• Interpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides.
• Work with suppliers to resolve technical issues at customer sites.
• Practiced technical competences (electrical and mechanical) on equipment produced and installed.
• Practiced validation competences with reporting according to legislation on equipment produced and installed.
• MS Office Suite and FUSION company enterprise system.

Relational Skills

• Excellent listening, communication, and problem‑solving skills with a rigorous logic and precise method.
• Customer‑focused: dedicated to satisfying customer expectations and improving product/service.
• Follow customer’s plant and safety regulations while at their facility.

Language Skills

• Good/great knowledge of English, both written and spoken.

Experience

• From 2 to 5 years of experience as a travelling technician or with remote technical service.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Industrial Machinery Manufacturing