Event Manager, Conference Services

Four Seasons Hotels and Resorts; Campania; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Campania is seeking an Event Coordinator to manage and execute various events and conferences. The ideal candidate will have 2-3 years of experience in event management, excellent customer service skills, and strong attention to detail. Responsibilities include coordinating logistics and ensuring exceptional service during events. This role offers a competitive salary and comprehensive benefits, along with opportunities for professional development and a positive work environment.

Servizi

Lucrative salary

Medical, Dental, Vision benefits

Complimentary hotel stays

Employee meals and beverages

Tuition reimbursement

Competenze

• 2-3 years' experience in event management, preferably in a luxury resort.
• Ability to stand and walk for long periods of time.
• Flexibility to work weekends and evenings is required.

Mansioni

• Coordinate requirements for conference/event groups.
• Oversee execution of assigned groups and coordinate logistics.
• Collaborate with departments to arrange meeting spaces and services.

Conoscenze

Event management

Customer service

Strong communication

Attention to detail

Formazione

Bachelor’s degree or CMP Certification

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being / fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

Coordinates all requirements for various conference / event groups booked by the Sales Department. Responsible for enforcing the terms of the sales letter of agreement and guiding meeting planners through the planning process.

What you will do

• Be a part of a pre‑opening team.
• Oversee the seamless execution of all assigned groups, coordinate logistics, and ensure all client needs are met.
• Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process.
• Provide personalized support to clients, maintain detailed records, and contribute to the success of events through efficient and attentive service.
• Plan and/or attend meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre‑Convention Meetings, Bi‑Monthly Board of Operations, Menu Tastings, and Planning Visits.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up‑selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve maximum revenue / profit potential and fulfilling contractual responsibilities while satisfying client needs.
• Supervise the execution of banquet events. Review all function space with the banquet manager and, when necessary, the head house attendant. Ensure client satisfaction at the outset of all events.
• Make timely and impromptu decisions, balancing client needs with the financial, safety and staffing goals of the hotel.
• Find solutions to inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.
• Assist with guest inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk‑in site inspections.
• Assist Events & Catering Departments as required, particularly during large group movements.
• Mentor and develop Administrative staff for future career growth.
• Act as the liaison for all vendor / supplier related client needs (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off‑site Locations, etc.).
• Provide input for the weekly forecast.

What you bring

• Bachelor’s degree / CMP Certification preferred but not required, or equivalent experience.
• Minimum 2-3 years' experience in a similar role preferably in a luxury resort.
• Strong experience directly related to event management, preferably in a hotel or resort setting.
• Strong attention to detail and organizational skills.
• Ability to stand, walk for long periods of time. Mobility is required for this position.
• Excellent customer service skills.
• Strong and effective communication skills.
• Ability to read, write, and speak English.
• Flexibility to work weekends and evenings will be required.

What we are offering you

• Lucrative salary.
• Market‑leading benefits package that includes: Medical, Dental, Vision, and 401(k) with employer matching all starting at 30 days.
• Time off plans starting on the day of hire.
• An opportunity to be a part of a cohesive team in an inclusive work environment.
• Complimentary and discounted hotel stays around the world.
• Well‑being and mental health initiatives and focused company.
• Embracement and promotion of diversity in our workplace.
• Complimentary employee meals and beverages.
• Tuition reimbursement.

Learn more about what it is like to work at Four Seasons – visit us:
Visa Requirements — US work authorization is required.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ information poster please visit this website.