Europe Service Engineer (Health Medical Equipment)

Samsung Electronics America; Milano; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading electronics company in Milan is seeking a professional to provide technical assistance and support to HME customers. The role demands excellent skills in customer service, project management, and problem-solving. The ideal candidate has 3-5 years of experience in the XRay/CT field and is fluent in both Italian and English. The position also involves 80% travel across Europe, and offers a hybrid work model along with additional benefits like training and wellness programs.

Servizi

Hybrid working

Access to product discounts

Wellness benefits

Training portals

Tickets Restaurant

Competenze

• 3-5 years of specific experience in XRay/CT modality.
• Willingness to travel 80% within Europe and domestically.
• Ability to provide excellent customer support.

Mansioni

• Provide technical assistance to HME customers and partners.
• Ensure customer satisfaction through efficient Service strategies.
• Manage NPI closely liaising with HQ.

Conoscenze

Project management

Problem solving

Multi-tasking management

Very good spoken and written Italian

Very good spoken and written English

Formazione

High School or Bachelor's degree

Strumenti

MS Office tools

Descrizione del lavoro

Position Summary

Why join us: Our mission is to make a difference in people's lives. We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives our innovations. That's why we strive for excellence, and we understand that it's our people who make it possible. Would you like to be part of innovation? Join us and discover your potential.

Role and Responsibilities

Your Key Responsibilities:

Provide technical assistance to local and European HME customers directly or through certified Service Partners. Ensure the required level of customer satisfaction by implementing the most efficient Service strategies and processes.

• Provide direct assistance to the customer where needed, remotely or directly on site.
• Provide equipment installation to the customer where needed, directly on site.
• Support the European Service network dedicated to customers and partners.
• Manage NPI (New Product Introduction) closely liaising with HQ and preparing documentation and training when needed.
• Train European Service partners, Corporate dealers according to the Company’s service strategy.
• Ensure that European Service networks performs accordingly to the required standards (quality, customer satisfaction, costs, etc.), implementing and monitoring performance KPIs.
• Propose and implement corrective actions and improvements of Service procedures and task flows.
• Ensure that the customer claim is efficiently taken care of through the different levels of service escalation and screening (call centre / Service partners / direct assistance).
• Produce the required Service reporting to HQ and to local management.
• Communicate with HME European sales in order to provide the customer with an integrated, high quality service, and to improve the overall customer satisfaction.

Skills and Qualifications

What we need for this role:

To be successful, you will possess the following skills and attributes:

• Educational Background: High School, Bachelor.
• Professional Background: 3-5 years’ specific experience in XRay/CT modality.
• Computer Knowledge: Very good MS Office tools.
• Language Knowledge: Very good spoken and written Italian and English.
• Travel required: 80% European and domestic, international transfers may occur.
• Others skills: Project management, Problem solving, Multi-tasking management.

Starting Date

October/November

Benefits of working here at Samsung include:

• Hybrid working
• Access to discounts on a wide range of Samsung products
• Wellness and well‑being benefits
• Training portals
• Tickets Restaurant

We are an equal‑opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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