ERP Customer Care Specialist with Italian

Starcom Mediavest Group Germany Gmbh; Agrigento; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global production agency in Agrigento is seeking an ERP Customer Care Specialist with strong communication skills in Italian and English. The role involves delivering exceptional customer service, troubleshooting issues, and managing account setups in a hybrid working environment. Candidates should have 3-5 years of experience in a similar role and proficiency in digital platforms like SAP. The company offers extensive training, flexibility, and a variety of non-wage benefits, making it an attractive place to work.

Servizi

Extensive range of online training courses

International working environment

Attractive package of non-wage benefits

High working flexibility

Work Your World opportunity

Competenze

• 3-5 years of experience in a similar role.
• Experience with digital platforms and ERP systems.
• Proficiency in communication and analytical skills.

Mansioni

• Deliver customer service across the entire customer journey via various channels.
• Troubleshoot and resolve customer issues swiftly.
• Track and reconcile customer payments with accounting specialists.
• Manage customer account setup and onboarding.
• Engage customers to drive product utilization.
• Maintain product knowledge and serve as a brand advocate.

Conoscenze

Fluent Italian (C2)

English (C1)

Proficiency in Microsoft Excel

Detail-oriented

Customer-focused

Excellent communication skills

Analytical skills

Strumenti

ServiceNow

SAP

Descrizione del lavoro

ERP Customer Care Specialist with Italian Starcom Mediavest Group Germany Gmbh•Agrigento, IT

Company Description Powered locally and aligned globally' Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic' Bulgaria' Hungary' Poland' the UK' and Mauritius' we enable smarter' faster' and more connected content delivery for global brands. Our integrated capabilities include post and primary production' versioning' commerce' web development' CRM' and language services. As part of the global Publicis Production network' our mission is to transform production into a true growth driver. By combining tech' data' automation' and AI' we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering.

Responsibilities

• Deliver customer service on a variety of topics across the entire customer journey via web/chat' phone' and email' with a goal of building lasting relationships with consumers and customers.
• Troubleshoot and resolve customer issues' providing fast' creative solutions.
• Share real-time customer feedback with other team members and leaders to continuously improve the customer experience and product offerings.
• Develop and use reporting and analytical tools to support management decision-making.
• Track and reconcile customer payments in close collaboration with accounting specialists.
• Manage customer account set-up and onboarding in partnership with the sales team.
• Proactively engage customers to drive adoption and utilization of products and services in close collaboration with the sales organization and product specialists.
• Maintain deep product knowledge and act as a brand advocate.
• Perform other customer experience-related duties as assigned.
• Hybrid working model - 3 days working from the office per week.

Qualifications

• 3-5 years of experience in a similar role.
• Fluent Italian (C2) and English (C1).
• Proficiency in Microsoft Excel.
• digital platforms and ERP systems (e.g.' ServiceNow' SAP). Detail-oriented' customer-focused' and proactive with excellent communication and analytical skills.

Additional Information

We offer the following:

• Opportunity to develop in a stable company with an established position in the market.
• Extensive range of online training courses in cooperation with reputable market partners.
• Opportunity to participate in international and local development projects and programmes.
• International working environment.
• Attractive package of non-wage benefits (medical care' the Nais benefit platform' life insurance program' recreation allowance' access to a platform for learning foreign languages' access to the Marcel international training platform' etc.).
• High working flexibility (we work in a hybrid model' with predominance of home office).
• Work Your World - opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.
• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe' we value diversity and invite all candidates to apply' regardless of age' gender' sexual orientation' religion or lack thereof' origin or disability.