Dtit Workplace Service Manager - Trainee

STMicroelectronics; Agrate Brianza; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global semiconductor company is seeking a Workplace Service Manager in Agrate Brianza. The role involves linking company projects with IT solutions and ensuring secure working conditions for employees. Ideal candidates should have a degree in Computer Science, be proficient in English and Italian, and possess strong organizational skills. This position offers a hybrid work model and emphasizes a diverse work environment.

Servizi

Work-life balance

Hybrid work arrangements

Diversity initiatives

Competenze

• Technical skills and knowledge of infrastructure and telecom services required.
• Fluent in English and native Italian is essential.
• Organizational skills to handle multiple priorities are needed.

Mansioni

• Link company projects with IT resources and subcontractors.
• Ensure a secure working environment for colleagues.
• Manage PC and printer fleet effectively.

Conoscenze

Technical skills in infrastructure

Knowledge of telecom services

Office automation tools

Unified communication tools

Organizational skills

Problem solving

Fluency in English

Italian as mother tongue

Formazione

Bachelor’s / Master’s degree in Computer Science

Strumenti

ITIL V4

Lean Methodologies

Descrizione del lavoro

Overview

At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips form the hidden part of the world we live in today.

When you join ST, you will be part of a global business of more than 115 nationalities and present in 40 countries, 50,000+ diverse and dedicated creators & makers of technology around the world!

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential.

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!

Responsibilities

• The trainee will learn how:
• workplace service manager acts in linking company projects and programs, internal customers, IT resources and solution and external subcontractors running Telecom and Workplace Managed Services and Solutions.
• to be responsible to ensure our ST colleagues are being able to work in a secured environment from anywhere.
• the Workplace Service Manager is ensuring also that ST third parties agreed targets (SLO / SLA) and conditions are met over the site(s) under responsibility on behalf of Infrastructure & Service Management organization.
• The workplace service manager, with a strong focus on customer is also responsible for, PC and printers fleet management, Service Improvement initiatives, vendor performance management.
• There will be opportunities in Agrate, Castelletto and Catania sites.

Desired Skills & Experiences

• Technical skills and knowledge of infrastructure, telecom and workplace services and solutions, office automation tools, smart mobile devices,
• and unified communication tools.
• awareness on contractual KPIs at targeted level (SLA, other KPIs)
• English is a must along with Italian as mother tongue language
• Sufficient organizational skills with the ability to manage multiple priorities.
• Familiar with ITIL V4, Lean Methodologies and other service management best practices.
• Professional behavior, results oriented, problem solving, end users oriented. keen to learn and take responsibilities, open minded. Bachelor’s / Master’s degree preferably in Computer Science

Benefits & Diversity

Joining us is also about a greater work-life balance and workplace with equal opportunities. Dedicated Employee Resource Groups for women and LGBTQIA+, hybrid work arrangements are amongst the many DEI & Sustainability initiatives that make us a great place to evolve your career.