Director of Front Office & Guest Experience

Falkensteiner Hotel & Spa Jesolo; Lido di Jesolo; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading hotel and spa in Lido di Jesolo is seeking a Director of Front of House to oversee guest relations and front office operations. The ideal candidate has a Bachelor's degree in Hospitality Management, proficiency in English and German, and 3-5 years of experience in a senior front office role at a five-star hotel. The role requires effective guest assistance, staff training, and collaboration across departments to ensure an exceptional guest experience.

Servizi

All-inclusive onboarding

Healthy employee meals

Training and development opportunities

Cross-exposure opportunities

Team Member Rate and Family & Friends Disounts

Competenze

• Bachelor's degree in Hospitality Management or equivalent.
• Fluent in English and German, additional languages are a plus.
• 3 to 5 years in front office senior management position in a five-star hotel.

Mansioni

• Directs Front of House operations ensuring guest satisfaction.
• Participates in the development and implementation of policies.
• Trains and develops front office staff for efficiency.
• Maintains visibility and customer relations during peak times.

Conoscenze

Hospitality Management

English

German

5-star hotel experience

Cashier operations

Up Selling techniques

Teamwork

Analytical thinking

Microsoft Office

Protel

Formazione

Hospitality Management Bachelor Degree

Descrizione del lavoro

A leading hotel and spa in Lido di Jesolo is seeking a Director of Front of House to oversee guest relations and front office operations. The ideal candidate has a Bachelor's degree in Hospitality Management, proficiency in English and German, and 3-5 years of experience in a senior front office role at a five-star hotel. The role requires effective guest assistance, staff training, and collaboration across departments to ensure an exceptional guest experience.