Deskside Technician

Stefanini EMEA; Milano; In loco; EUR 30.000 - 40.000; Part-time

Descrizione del lavoro

A leading tech consulting company in Milan is seeking a proactive IT Support Specialist to provide high-level customer service and hands-on support. The ideal candidate will have strong IT skills, excellent customer service abilities, and a passion for technology. Responsibilities include face-to-face IT support, diagnosing hardware issues, and software installation. This is a fantastic opportunity for those looking to grow in a dynamic environment.

Competenze

• Exceptional customer service skills required.
• Strong enthusiasm for artificial intelligence desired.
• Fluency in Italian and English essential.

Mansioni

• Provide face-to-face IT support to users.
• Handle hardware installation and de-installation.
• Diagnose issues concerning various hardware.

Conoscenze

Customer service skills

Technical writing skills

Problem solving

Planning and organizing

Attention to details

Flexibility

Customer sensitivity

Analysis

Strumenti

MS Windows 10/11

MS Office 365

MS SCCM

Active Directory

ServiceNow

Descrizione del lavoro

Job Description

Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services. In addition we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de‑installation;
• Diagnosing problems concerning hardware (PCs, laptops, printers, scanners, etc.).
• MS Windows 10 / 11 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software patches and updates installation using MS SCCM;
• Hands‑on network support.
• Experience in a technical ICT environment (manufacturing / pharmaceutical environment desirable).
• General End User technology knowledge.
• End User Workspace platforms (discovery asset management client management).
• End User Microsoft platforms (Active Directory, Office, SCCM).
• ITSM Tool Set (ServiceNow preferred).
• A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills.
• Excellent Italian and English written and spoken.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next

It’s best to apply today because job postings can be taken down and we wouldn’t want you to miss this opportunity. If you need further information just send us a message and we will be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.

Our mindset is AI First; we invest in cutting‑edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate and be part of something bigger the Stefanini Group is your place.

Key Points to Remember

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

Employment Type: Contract

Experience: years

Vacancy: 1