Deskside Support Technician

Sharp Brains Recruitment; Potenza; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A technology support services company is seeking a Deskside Support Level 1 professional to deliver technical support for desktop and laptop systems across various locations in Italy. Responsibilities include troubleshooting hardware and software issues, managing device lifecycles, and providing VIP support. The ideal candidate should be familiar with Windows environments and ITIL practices, alongside skills in tools like SCCM and Intune. This is a freelance position with flexible days based on ticket needs.

Competenze

• Experience in providing technical support for desktop and laptop systems.
• Familiarity with Windows OS environments.
• Understanding of ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Deliver support using tools like SCCM and Intune.

Conoscenze

Deskside support

Technical troubleshooting

SCCM

Active Directory

VPN support

Basic MAC device handling

Strumenti

Intune

ServiceNow

MS Office

Descrizione del lavoro

Skill Set: Deskside Support Level 1

Position: On-Demand (Dispatch)

Language: English

Location: Madonna Di Campiglio, Comiso Rg, Pomezia, Potenza, Reggio Calabria & Emilia, Italy

Contract: B2B/Freelance

Days per week: When the ticket is raised

Key Responsibilities:

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.