Data Center Technician , DCC Communities

Amazon; Milano; In loco; EUR 42.000 - 97.000; Tempo pieno

Descrizione del lavoro

A global e-commerce leader is seeking a hardware technician in Milan, Italy, to perform server installations, troubleshoot networking issues, and support operational incidents. The ideal candidate should have at least 1 year of experience in computer hardware troubleshooting and networking, along with a high school diploma. This role involves physical tasks, on-call duties, and the need for lifting. Competitive compensation based on experience and location is offered, connecting with a diverse team and working in a 24/7 environment.

Competenze

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.

Mansioni

• Perform server rack installations and hardware break‑fix.
• Serve as the primary contact point for stakeholders.
• Participate in scheduled maintenance and change management activities.

Conoscenze

Computer hardware troubleshooting

Computer networking

Effective customer interaction

Formazione

High school or equivalent diploma

Descrizione del lavoro

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as the primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Help to train and onboard new team members.

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in an environment that operates 24/7, participating in primary responder rotation and providing after‑hours support as needed.
• Work in cramped and/or elevated and/or noisy environments.
• Bending, lifting, stretching, reaching, standing, and walking for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

Basic Qualifications

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.