Customer Support Specialist

Fedrigoni; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading manufacturing company based in Milan is seeking a Customer Support Specialist to join their team. This role involves performing sales orders in an ERP system, managing sample requests, and organizing shipments while aiming to achieve high customer satisfaction. The ideal candidate will have 4+ years of customer service experience in the B2B sector, excellent analytical skills, and fluency in both Italian and English. Join us to contribute to our ambitious mission and growth!

Competenze

• 4 years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
• Strong analytical and problem-solving skills.
• Reliable, flexible, and great with people.
• Good knowledge of Excel and SAP.
• Fluent in Italian and English.

Mansioni

• Perform sales orders in ERP system (SAP) from entry to dispatch.
• Manage sample requests and organize shipments.
• Support Sales Agents in managing customer requests.
• Perform reactive cross-selling activity.
• Update client-specific price lists.

Conoscenze

Customer Service experience

Analytical skills

Problem-solving skills

Flexibility

Strong customer orientation

Knowledge of Excel

Knowledge of SAP

Fluency in Italian

Fluency in English

Strumenti

SAP

Excel

Descrizione del lavoro

Ready to deliver an outstanding customer experience

At Fedrigoni we have a strong ambition to amaze the world by transforming our industry achieving new levels of innovation elevating creativity and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.

We're empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes the journey can be challenging yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.

Discover Extraordinary* Every Day.

The role designed for you

In your role as Customer Support Specialist you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target providing an excellent level of customer service to our current clients in the Italian market.

• You will perform sales orders in our ERP system (SAP) from entry to dispatch.
• You will enter requests for offer for Special customized products in our ERP
• You will manage sample requests in our ERP.
• You will organize shipments to customers track orders to delivery address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• You will be the assigned point of reference for your group of Sales Agents supporting them in managing customer requests.
• You will guarantee a high-level customer experience understanding and supporting customer needs and requirements.
• You will perform reactive Cross-selling activity to the client when requested product is not available.
• You will Follow up with clients with missed payments while processing orders.
• You will be in charge of updating client-specific price lists.

The attitudes and skills were looking for :

• You have 4 years of experience in Customer Service or Commercial Back Office roles preferably in B2B sector.
• You are resilient and goal oriented you have strong analytical and problem-solving skills.
• You are reliable flexible and great with people.
• You have a strong customer orientation.
• You have good knowledge of Excel.
• You have good knowledge of SAP.
• You are fluent in Italian and English

What you can expect from our selection process :

Interviews with the HRBP Sales & Marketing and with Customer Support Team Coordinator.

Based in : Italy Milan.

Ready to start your new exciting journey with us Come Discover Extraordinary* Every Day.

Learn more about life at Fedrigoni : Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1