Customer Success Specialist - Italy

Wildix; Italia; Remoto; EUR 36.000; Tempo pieno

Descrizione del lavoro

A leading communication technology firm based in Italy is seeking a Customer Success Specialist to enhance partner experiences by providing outstanding support. The role involves responding to partner queries, delivering training sessions, and collaborating with various teams to ensure success and satisfaction. The ideal candidate has strong communication skills and at least 2 years of experience in a sales/support role, fluent in Italian and proficient in English.

Servizi

Generous Time Off

Top-Tier Tech

Career Growth & Development

Competenze

• At least 2 years of previous experience with sales/customer support-related roles.
• Proven experience with CRM software, such as Salesforce.
• Ability to respond appropriately under pressure.

Mansioni

• Respond promptly to partner queries via multiple channels.
• Escalate serious complaints immediately.
• Collaborate to deliver solutions for partner needs.

Conoscenze

Excellent proficiency in Italian

High proficiency in English

Communication skills

Presentation skills

Negotiation skills

Team player attitude

CRM experience

Strumenti

Salesforce

Descrizione del lavoro

Overview

Talent Acquisition Specialist | Recruiter & Sourcer | Creating and supporting international team in love with technology

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role

A Customer Success Specialist at Wildix is committed to enhancing partner experiences and building strong, lasting relationships by providing outstanding support and service. Serving as a liaison between support, sales, and other teams, the CSS plays a key role in ensuring the success, satisfaction, and long-term retention of Wildix partners.

What You Will Do

• Promptly respond to partner queries via email, live chat, video, phone, and SFPC tickets.
• Escalate serious complaints immediately to PDMs or relevant departments to ensure quick resolution.
• Collaborate with colleagues and management to deliver the best solutions for partner needs.
• Identify recurring challenges and proactively suggest improvements.
• Deliver training sessions on Wildix tools (WMP, SFPC) and provide product overviews, ensuring adoption, confident usage, and highlighting opportunities to maximize partner value.
• Actively identify upsell and cross-sell opportunities during partner interactions, ensuring these are shared with PDMs or followed up directly when relevant.
• Gather and share structured partner feedback with internal teams to improve products and services.
• Provide logistical, administrative, and commercial assistance, including support during partner onboarding.
• Keep partners updated on Wildix news, including new products, promotions, and system updates, with a focus on positioning new offers as growth opportunities.
• Participate in workshops and meetings to stay aligned with company updates, best practices, and upsell strategies.
• Maintain a polite, professional, and solution-oriented approach in all partner interactions.

What You Will Bring

• At least 2 years of previous experience with sales/customer support-related roles
• Excellent proficiency in Italian and high proficiency in English, both written and spoken
• You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levels
• Strong presentation and negotiation skills for effective communication and collaboration
• You are a team player with a "can-do" attitude and the ability to work with others to provide an excellent customer service and experience
• Commitment and self-motivation to work within deadlines with minimum supervision
• Proven experience with CRM software, such as Salesforce
• The ability to respond appropriately under pressure
• A positive attitude and the ability to build relationships with clients

Why You’ll Love It Here

Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two-decade-old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills.

Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.

Compensation – The total annual compensation for this role is 36K EUR gross (27K base salary and 9K uncapped commissions)

Happy with them? We offer even more! Our Benefits are country-specific. You can ask your recruiter for more information

Interview Process

Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations.

Step 2: Technical/Role-Specific Interview – A deep dive with your potential manager to assess your skills and fit for the role.

Step 3: Final Interview – A conversation with the Sales Country Manager to ensure alignment with our team and business goals.

We Are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.

Ready to join us? Apply Now!

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