Customer Success Manager - EMEA

FirstIgnite; Italia; Remoto; EUR 25.000 - 43.000; Tempo pieno

Descrizione del lavoro

A cutting-edge startup is looking for a proactive Customer Success Manager for the EMEA region to onboard and grow relationships with university clients. The ideal candidate is fluent in English and Italian, with 2–5 years of relevant experience, and strong communication skills. This role involves leading onboarding, delivering tailored support, and identifying renewal and upsell opportunities. The company offers a competitive salary, equity options, and a remote-first culture.

Servizi

Competitive salary aligned with local market expectations

Equity options in a high-growth, mission-driven company

Flexible hours

Competenze

• 2–5 years of experience in customer success, account management, or client-facing support.
• Comfortable working remotely in a fast-paced, startup environment.
• Experience working with or selling into universities is a plus.

Mansioni

• Lead onboarding for new university clients and ensure a smooth handoff from sales.
• Deliver training, platform walkthroughs, and ongoing support tailored to client needs.
• Serve as the primary point of contact for your portfolio, driving engagement and satisfaction.

Conoscenze

Fluency in English

Fluency in Italian

Strong communication skills

Relationship-building skills

Problem-solving skills

Descrizione del lavoro

30.000,00USD/yr - 50.000,00USD/anno

Customer Success Manager – EMEA

About FirstIgnite: FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market.

Role Overview

We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. In this position you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions. We would prefer someone who speaks Italian.

Responsibilities

• Lead onboarding for new university clients and ensure a smooth handoff from sales
• Deliver training, platform walkthroughs, and ongoing support tailored to client needs
• Serve as the primary point of contact for your portfolio, driving engagement and satisfaction
• Identify and support renewal and upsell opportunities in partnership with our sales team
• Create documentation and playbooks to improve client experience in EMEA
• Collect and share product feedback from users to inform roadmap decisions
• Attend occasional on-site meetings or conferences (as needed)

Qualifications

• Based in Europe with fluency in English and Italian with additional languages preferred
• 2–5 years of experience in customer success, account management, or client-facing support (preferably SaaS)
• Comfortable working remotely in a fast-paced, startup environment
• Strong communication, relationship-building, and problem-solving skills
• Experience working with or selling into universities is a plus

Compensation & Benefits

• Competitive salary aligned with local market expectations
• Equity options in a high-growth, mission-driven company
• Remote-first culture with flexible hours
• Opportunity to help shape FirstIgnite’s customer success strategy in the region