Customer Success Manager AI-Image Analysis

Leica Microsystems; Puglia; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading life sciences company is seeking a Customer Success Manager to engage customers and drive adoption of their microscopy image analysis software. The role involves onboarding new customers, managing renewals, and contributing to sales targets. A BA/BS or MS in biology or chemistry is required, along with customer-facing experience in SaaS. This position offers a remote work arrangement.

Servizi

Comprehensive health care program

Paid time off

Competenze

• Proven successful experience in Customer Success Management or Account Management.
• Hands-on experience with advanced microscopy systems.
• Ability to drive customer adoption and manage renewals.

Mansioni

• Engage customers to drive adoption of image analysis software.
• Act as a first point of contact for customer inquiries.
• Work with teams to create and grow a strong user community.

Conoscenze

Customer-facing experience

Fluent in English

Experience with microscopy

Formazione

BA / BS or MS degree in biology or chemistry

Strumenti

Image analysis software

Microscopy systems

Descrizione del lavoro

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment—and we’re looking for top field sales talent to join us. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact—and position yourself at the forefront of where Leica is heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role—it’s your chance to shape the future. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

Responsibilities

• The Customer Success Manager engages our customer to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus : to successfully onboard, accompany new customers to deliver a positive customer and user experience and turn them into advocates as well as manage renewals.
• Act as a first point of contact for customers for their questions about Leica Microsystems’ AI image analysis software and drive positive customer experience.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

Qualifications

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in a customer-facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and / or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and / or light sheet).
• Fluent in English and in another European language.

Travel, Vehicle & Physical / Environment Requirements

• Ability to travel – 10% travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record

Work Arrangement

Leica Microsystems offers a remote work arrangement for eligible roles. Additional information about this remote work arrangement will be provided by your interview team.

About Leica and Danaher

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Closing

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.