Customer Solutions Engineer

kapa.ai; Italia; Remoto; EUR 85.000 - 103.000; Tempo pieno

Descrizione del lavoro

A technology firm in Italy is seeking a Customer Solutions Engineer to work closely with customers on deploying AI assistants. Candidates should have strong technical skills in API integration and debugging, and a passion for customer success. The role offers the opportunity to collaborate directly with the founding team and contribute to support strategies in a dynamic environment.

Competenze

• Hands-on technical skills including API integration and debugging customer implementations.
• Strong affinity for LLMs and agentic workflows.
• Ability to thrive in a fast-paced environment.

Mansioni

• Own the support engineering strategy with the founding team.
• Be the first point of contact for customers in the support queue.
• Collaborate with engineering on bug fixes and escalations.
• Partner with the go-to-market team on technical onboarding.
• Draft documentation for better customer self-service.

Conoscenze

API integration

Debugging

Scripting

Customer success

Adaptability in fast environments

Descrizione del lavoro

Overview

Salary: 100.000,00USD/yr - 120.000,00USD/anno. Kapa makes technical knowledge instantly accessible through AI assistants. As a customer solutions engineer you will work closely with our 200+ customers to help them deploy and manage both customer-facing and employee-facing AI assistants. Check out Docker’s documentation (https://docs.docker.com) for a live example of what Kapa is (look for the “Ask AI” button). Location: Italy - Remote.

You may be a good fit if you have:

Responsibilities

• Work directly with the founding team to own the support engineering strategy
• Own the support queue and be the first point of contact for customers reaching out
• Collaborate with engineering on bug fixes, escalations and debugging
• Partner with the go-to-market team on the technical parts of onboarding
• Draft documentation and support content to help customers self-serve better (using kapa.ai)
• Occasionally partner with account executives early in the sales cycle acting as a sales engineer

Qualifications

• A love for helping customers become successful
• Hands-on technical skills including API integration, debugging customer implementations, and scripting to solve customer problems
• An affinity for LLMs, RAG and agentic workflows (you should definitely like tinkering!)
• The ability to work effectively in a fast environment where things are sometimes loosely defined
• This is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to kapa.ai, please reach out.