Customer Service Team Leader

Essentra; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global market leader in plastics manufacturing is seeking a Customer Service Team Leader in Milano. The role includes improving customer service experience and leading a dynamic team to enhance customer satisfaction. Candidates should have proven experience in customer service support, strong management knowledge, and proficiency in English (B2). This full-time position offers great career prospects and a discretionary bonus.

Servizi

Discretionary bonus

Great career prospects

Competenze

• Proven experience in a customer service support role.
• Excellent knowledge of management methods and techniques.
• Proficiency in English (B2).
• Working knowledge of customer service software, databases and tools.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Mansioni

• Improve customer service experience and create engaged customers.
• Take ownership of customer issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused on that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions.
• Analyse statistics and compile accurate reports.
• Control resources and utilise assets to achieve targets.
• Coordination of selling activities and collaboration with other departments.
• Maintain an orderly workflow according to priorities.
• Follow company mail guidelines.

Conoscenze

Customer service support experience

Management methods and techniques

Proficiency in English (B2)

Customer service software knowledge

Strategic thinking and leadership

Client-facing and communication skills

Troubleshooting and multi-tasking skills

Descrizione del lavoro

Overview

Join to apply for the Customer Service Team Leader role at Essentra.

To provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty and retention, and to meet customers' expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused on that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Coordination of selling activities
• Coordination and collaboration with other departments
• Maintain an orderly workflow according to priorities
• Follow Essentra's mail guidelines

Required Skills & Experience

• Proven experience in a customer service support role
• Excellent knowledge of management methods and techniques
• Proficiency in English (B2)
• Working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

What we offer

• Discretionary bonus
• Great career prospects

Essentra Plc is a global market leader in plastic injection moulded and vinyl dip moulded components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. BMP site is a manufacturing and distribution facility and a key part of Essentra. The location encompasses a high volume, product mix manufacturing, warehousing and distribution environment. Health, safety and environmental sustainability are core values that align to our business objectives. The offered position will be a high-profile role within the division; offering opportunities to interact with other, talented internal and external peers within the manufacturing and supply chain industries.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, Customer Service, and Sales

Industries

• Plastics Manufacturing