Customer Service Support

ROVI Pharmaceutical Company; Italia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A pharmaceutical firm in Italy is seeking a Customer Service Support professional. The role involves supporting daily activities of the Customer Service Manager and managing logistics and quality complaints. Candidates should possess 1-2 years of experience in office environments and advanced Italian language skills. This is a full-time position that offers the chance to work in a dynamic environment within the pharmaceutical industry.

Competenze

• 1-2 years of experience in office environments, preferably in pharmaceutical companies.
• Advanced Italian and upper-intermediate English proficiency.

Mansioni

• Support Customer Service Manager in daily activities and coordinate with 3PL Logistic Supplier.
• Manage logistics deviations and support handling quality complaints.
• Assist with customer payment checks and collaborate on debt collection.
• Maintain client information efficiently for both public and private clients.
• Aid in tender activities for private and public customers.

Conoscenze

Customer service support

Logistics management

Quality assurance

Debt collection

Client relationship management

Tender activities support

Descrizione del lavoro

Join to apply for the Customer Service Support role at ROVI Pharmaceutical Company

Responsibilities

• Support Customer Service Manager in daily activities, also liaising with 3PL Logistic Supplier.
• Support Logistics Deviations and Non-Conformities in line with SOP.
• Handle Quality complaints and support on any other Quality topics/requests.
• Assist with customer payment checks and debt collection in collaboration with Treasury Department.
• Update efficiently a list of clients, gathering all relevant info: Name of client, person of contact, contact means (telephone, email, fax) for both public and private clients.
• Support on Tender activities both for private and public customer.

Requirements

• 1-2 years of experience in office environments, preferably within pharmaceutical companies.
• Languages: Italian (Advanced) and English (upper-intermediate).

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Administrative and Customer Service

Industries

• Pharmaceutical Manufacturing