Customer Service Specialist - Remote & Career Growth

Scalian; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm in Milano is seeking a CUSTOMER SERVICE SPECIALIST to respond to client requests and resolve issues. The ideal candidate will have a diploma in Electronics or Aeronautics, experience in customer care, and fluency in both Italian and English. This position offers a chance to build a tailored career path with support from a friendly team and various benefits, including telework agreements and training opportunities.

Servizi

Telework agreement

Crèches

Social coverage

Flexibility

Soft mobility

Competenze

• Experience in support or customer care roles preferred.
• Fluent in Italian and English, both oral and written.

Mansioni

• Respond to requests via phone, email, or chat using appropriate tools.
• Resolve first-level issues and provide clear instructions.
• Develop procedures for problem solving according to customer needs.

Conoscenze

Problem-solving skills

Stress management skills

Excellent communication skills

Active listening skills

Formazione

Diploma in Electronics or Aeronautics

Strumenti

IT tools

Ticketing software

Descrizione del lavoro

A leading consulting firm in Milano is seeking a CUSTOMER SERVICE SPECIALIST to respond to client requests and resolve issues. The ideal candidate will have a diploma in Electronics or Aeronautics, experience in customer care, and fluency in both Italian and English. This position offers a chance to build a tailored career path with support from a friendly team and various benefits, including telework agreements and training opportunities.