Customer Service Specialist (f/m/d)

Freudenberg Sealing Technologies; Pinerolo; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global sealing technology leader seeks a Customer Service Specialist (f/m/d) based in Pinerolo, Italy. This full-time position demands excellent communication skills and offers hybrid work options. Responsibilities include validating orders, confirming receipts, and providing customer support. Ideal candidates should possess a Bachelor's degree and be fluent in English, French, and German, with SAP experience being advantageous. Join an inclusive environment focused on personal development and sustainability.

Servizi

International Opportunities

Personal Development

Diversity & Inclusion

Sustainability & Social Commitment

Cafeteria/Canteen

Competenze

• Bachelor's Degree in a language or economic field required.
• Customer service experience preferred.
• Fluency in English, French, and German is essential.

Mansioni

• Conduct order validations and entries.
• Confirm customer order creation and delivery.
• Monitor and track order statuses.
• Provide clear communication with customers.
• Serve as the primary contact for customer issues.
• Support process improvement initiatives.

Conoscenze

SAP experience

Fluent-level English

Fluent-level French

Fluent-level German

Formazione

Bachelor's Degree in Language or Economic Field

Advanced degree preferred or compensating years of experience

Descrizione del lavoro

Join to apply for the Customer Service Specialist (f/m/d) role at Freudenberg Sealing Technologies

Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sealing technology and electric mobility solutions worldwide. With over 13,000 employees globally, we generate sales of about 2.5 billion euros.

Benefits

• International Opportunities: Grow through international exchange and global job opportunities.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Diversity & Inclusion: Inclusive environment and recognition of diversity.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
• Cafeteria/Canteen: Fresh food on-site, hot and cold.
• Location: Pinerolo
• Hybrid Work option

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Marketing, and Product Management

Industry

• Motor Vehicle Manufacturing

Responsibilities

• Order Validation & Entry: Conduct order validations and entries.
• Order Confirmation: Confirm customer order receipt, creation, and delivery.
• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
• Communication: Provide clear and consistent communication between customers and internal production.
• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Professional Experience: Specified years of customer service experience is a plus.
• Skills: SAP experience.
• Languages: Fluent-level English, French and German.
• What We Offer: Join a collaborative and forward-thinking environment where you’ll have the opportunity to shape and refine processes that impact our global business.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.