Customer Service Specialist - 1-Year Fixed Term (Maternity Leave)

Red Bull; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Un'azienda leader nel settore delle bevande cerca un professionista di supporto per monitorare le prestazioni del servizio clienti, gestire l'automazione dei processi e migliorare continuamente i KPI. Responsabile della gestione dei dati in ERP e collaborazioni con stakeholder per ottimizzare il servizio. Richiesta esperienza con CRM e tecnologie di automazione.

Competenze

• Esperienza con software CRM per gestire interazioni con i clienti.
• Capacità di automazione dei processi e tecnologie digitali.
• Esperienza nella gestione delle prestazioni del 3PL.

Mansioni

• Responsabile della creazione e aggiornamento dei dati nel ERP.
• Monitorare e analizzare il livello di servizio.
• Collaborare con clienti e stakeholder interni.

Conoscenze

Design Engineering

Baan

Customer Service

Fund Management

ABAP

Elevator

Strumenti

CRM Software

OCR

RPA Technologies

Descrizione del lavoro

Function support

• Shared responsibility on customer satisfaction and customers related KPIs.
• Track delivery from 3PL to end customer ensuring high quality service.
• Work towards the resolution of operational issues originating both from the 3PL and customer.
• Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool.
• Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers.
• Responsible for daily invoicing and creation of credit notes / returns in ERP.
• Month / Year end closing execution and monitoring of periodical tasks

System & Digitalization :

• Active role in process automation projects and digitalization technologies (OCR)
• Experience with CRM software to manage interactions and communications with the Customers
• Familiar with RPA technologies to increase order process automation and reduce manual order touch
• Part of EDI implementations with Customers (order / invoic / shipping confirmation recadv). Responsible for the EDI flow maintenance
• Manages orders database and dashboards cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered

Analysis and continuous improvement

• Monitor & analyse service level and 3PL performance KPI (distribution & reverse)
• Analyse RTM orders profile cost to serve and finds opportunities for cost and service optimization
• Support in continuous improvement projects testing

Customer Collaboration

• Be part of the journey to start collaborating with customers.
• Collaborates with internal and external stakeholders to deliver improvements.
• Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior. Finds solutions bringing mutual benefits.

Informazioni aggiuntive :

Red Bull S.r.l. promuove le pari opportunit. Crediamo fortemente che la diversit sia un elemento centrale del nostro successo. Le scelte effettuate nel processo di selezione si basano unicamente sulla valutazione delle esperienze e delle competenze professionali. Accogliamo qualsiasi candidatura senza distinzione di et genere disabilit orientamento sessuale religione o etnia.

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Department / Functional Area : Operations

Experience : years

Vacancy : 1