Customer Service Specialist

MSX International; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global mobility solutions company located in Rome, Italy, is seeking a dynamic BLM Advisor to manage a customer portfolio and drive sales opportunities through proactive telephonic outreach. The ideal candidate will possess strong communication skills, a Master’s degree, and a good command of English. Responsibilities include targeting business clients, processing quote requests, and reporting project results. Join us to contribute to innovative mobility solutions.

Competenze

• Good knowledge of English is required.
• Ability to work effectively in a team.
• Independent management of key clients.

Mansioni

• Achieve daily project targets.
• Profile and segment business customer portfolio.
• Contact registered companies by phone.
• Manage quote requests from potential customers.
• Prepare project reports.
• Train and onboard new resources.

Conoscenze

Interpersonal communication skills

Analytical skills

Time management skills

Problem-solving skills

Knowledge of Microsoft Office

Relational abilities

Formazione

Master’s degree (technical or economic)

Descrizione del lavoro

Job Description

Purpose of the Position

The BLM Project aims to acquire multichannel business opportunities for the sales force through telephone contact activities and commercial back-office support.

Specifically, the BLM Advisor is responsible for managing the assigned customer portfolio and leads, with the goal of contacting companies to identify the person in charge of managing the corporate fleet (Purchasing Manager or Fleet Manager), in order to secure availability for an introductory meeting with the local sales staff and maximize sales opportunities for Ford Italia in the corporate fleet market.

Duties and Responsibilities

The BLM Advisor must achieve the daily project targets assigned to each team member, both in terms of the number of contacts generated and telephone accessibility.

Key Responsibilities Include

• 1. Outbound Activities
  • Profile and segment the business customer portfolio and leads
  • Register company data using dedicated operational tools
  • Contact registered companies by phone to obtain availability for direct appointments with the Sales Force
• 2. Inbound Activities
  • Collect and manage quote requests from potential business customers via phone / email
  • Analyze customer requests and prepare the related documentation to be forwarded to the Ford Dealer Network
  • Assist and support customers seeking specific information about the Ford Business range and resolve any issues encountered
• 3. Follow-up and re-contact activities for updates and monitoring of achieved results
• 4. Preparation of project reports
• 5. Training and onboarding of new resources
• 6. Inform the Team Leader about critical situations

Additional Responsibilities

• Resources:
  • Share project best practices with new hires (on-the-job training)
  • Inform the Team Leader about critical situations (unexpected issues not covered by project procedures), training needs, and IT system malfunctions
• Assets & Tools:
  • Take care of all assets (use them in compliance with company policies)
• Processes:
  • Apply project procedures
  • Suggest process improvements (new implementation tools and activities, training material, etc.)
• Clients:
  • Cooperate with the Ford Network and Ford Italia Zone Sales Managers
  • Inform Zone Managers of any non-compliant behavior by the Ford Network

Authorities

• Independent management of key clients and definition of action plans aimed at achieving assigned objectives
• Independent management of the call script (while respecting basic guidelines) to make communication more effective
• Planning activities and corrective actions

Competencies (Knowledge and Skills Required)

• Strong interpersonal, telephone, and written communication skills
• Excellent relational abilities and capacity to adopt different communication styles depending on the interlocutor
• Problem-solving skills
• Analytical and reporting skills
• Time management skills
• Ability to work effectively in a team
• Knowledge of main Microsoft Office applications

Qualifications

Master’s degree obtained or in progress (technical or economic disciplines)

Experience

None

Languages

Good knowledge of English

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans :

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning SolutionsDistribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Equal Opportunities Employer

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.