Customer Service Specialist

VIT Incoming; Napoli; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A prestigious travel company is seeking a dedicated Customer Service Specialist to assist travelers during their journeys in Europe. This full-time role involves handling inquiries, resolving issues, and coordinating with local suppliers. The ideal candidate will have strong communication skills and a passion for travel. This position is office-based in Naples, Italy.

Servizi

Opportunity to work with prestigious clients

Professional growth

Collaborative team environment

Competitive compensation package

Competenze

• Previous experience in customer service, preferably in travel or hospitality.
• Excellent verbal and written communication skills in English; additional European languages valued.
• Ability to work independently and as part of a team.

Mansioni

• Serve as the primary point of contact for travelers providing assistance.
• Respond to and resolve client inquiries during travels.
• Coordinate with local suppliers for smooth execution of itineraries.

Conoscenze

Customer service experience

Excellent communication skills

Problem-solving abilities

Organizational skills

Language proficiency

Descrizione del lavoro

Overview

VIT - Customer Service Specialist (Europe Travel Support)

About Us

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You\'ll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• 40hrs x week
• 8 : 00 AM to 5 : 00 PM or 9 : 00 to 18

Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Ability to work independently while maintaining strong team collaboration
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts
• Competitive compensation package

Notes

No remote or hybrid working options available.

• This is a full time position.

Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.