Customer Service Representative (Us Based)

Settore Immobiliare; Lazio; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home , and will be paid for each ticket solved . The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

What you will do :

• Support customers via email, chat or phone
• Use tools and resources to deliver quick and accurate support
• Ensure satisfied customers with clear and friendly communication

✅ What we are looking for :

• Fluency with digital tools and platforms
• Strong problem-solving skills and excellent written and verbal communication
• Available at least 20 hours a week
• Based within the US

What we offer :