Customer Service Representative Technology - Italian - Remote in Portugal

Dila Recruitment; Napoli; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Service Representative. The position is remote and requires fluency in Italian and English. Candidates will interact with customers across various communication channels, providing information and support. This role offers competitive salary and growth opportunities within a leading global travel and tourism brand.

Servizi

Access to exclusive travel perks

Competitive salary

Professional growth opportunities

Collaborative work environment

Competenze

• Fluent in Italian (C2) and English (B2) required.
• Strong verbal and written communication skills are essential.
• Basic understanding of customer service principles is needed.

Mansioni

• Handle customer interactions across various platforms.
• Provide accurate information following company policies.
• Assist with product information and basic technical support.
• Document relevant case details in the appropriate systems.
• Escalate complex issues to higher-level support.

Conoscenze

Communication skills

Typing

Customer Service

Technical troubleshooting

Descrizione del lavoro

Overview

Position : Customer Service Representative

Location : Lisbon Portugal

Work model : Remote

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities

• Handle customer interactions across various communication channels including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

Requirements

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

Offer

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1