Customer Service Representative - 1-year contract - home office based

SCIEX; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading life sciences firm in Genova seeks a Junior Service Admin Coordinator to provide customer service support and facilitate communication between clients and Field Service Engineers. The role requires excellent English and Italian language skills and a high school diploma or equivalent. Experience with CRM tools like Salesforce is preferred. This position offers a flexible remote work option and an opportunity to contribute to impactful scientific solutions.

Servizi

Comprehensive benefit programs

Flexible work arrangements

Remote working options

Competenze

• High School diploma, apprenticeship or equivalent required.
• Willingness to develop in a multicultural environment.
• Experience in an order administration role preferred.

Mansioni

• Collaborate with Field Service Engineers.
• Process quotes and invoicing for customer services.
• Manage and resolve customer complaints professionally.

Conoscenze

C1 Level Language Skills (English + Italian)

Interpersonal skills

Ability to manage and resolve customer complaints

Formazione

High School diploma (A level), apprenticeship or equivalent

Strumenti

Salesforce

Oracle

Descrizione del lavoro

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible.

Do you want to help customers and act as a trustful point of contact? Are you looking to use your knowledge and experience to help customers and SCIEX to further develop a strong partnership?

Junior Service Admin Coordinator (f/m/d)

This position is part of the EMEA Customer Service Team and is our contact person for customers to identify their service needs and determine appropriate action or escape for further review.

Responsibilities

• Basic collaboration with Field Service Engineers (FSE) requests. Acts as intermediary between customer, third‑party vendors and Service Engineers
• Learns to apply company policies and procedures to quote processing, invoicing including coordination of all field service related tasks
• Forster interpersonal skills to manage and resolve customer complaints

Essential Requirements

• High School diploma (A level), apprenticeship or equivalent
• Willingness to develop in a multicultural environment
• C1 Level Language Skills (English + Italian)

Preferred Experience

• Order administration role, preferably in a fast‑changing service environment
• Working with CRM System - Salesforce and Oracle

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.