Customer Service Representative

Northreach; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An international mobile phone manufacturer in Milan is seeking a Technical Customer Support Agent to assist VIP customers with technical inquiries about smartphones. The ideal candidate should have a passion for technology, excellent communication skills in Italian, and experience in technical customer service. This role offers an opportunity to tackle challenges and provide exceptional support within the dynamic electronics sector.

Competenze

• Fluency in spoken Italian is essential.
• Prior experience in technical customer service preferred.
• Passion for technology and electronic products.

Mansioni

• Engage with VIP customers to address technical inquiries.
• Provide troubleshooting assistance for smartphones.
• Handle escalated technical issues efficiently.
• Collaborate with team to maintain service standards.

Conoscenze

Technical problem-solving

Communication skills

Customer focus

Knowledge of smartphones

Formazione

College Diploma or higher

Descrizione del lavoro

We are working with an international Mobile Phone Manufacturer in Milan to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.

What You'll Do:

• Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
• Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
• Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
• Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.

What We're Looking For:

• Passion for technology and a keen interest in electronic products, especially smartphones.
• Excellent communication skills, with fluency in spoken Italian.
• Strong problem-solving abilities and a customer-focused approach.
• Previous experience in technical customer service or support roles preferred.
• College Diploma or higher education level is required.

The role is an Associate level position with a Contract employment type, functioning as a Customer Service role within the Computers and Electronics Manufacturing industry.