Customer Service Platform & Retail Support

Tesisquare Spa; Torino; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Turin is seeking a Customer Service Platform & Retail Support professional to ensure smooth operation of the production system. The candidate will monitor data flows, respond to alerts, and resolve software-related issues while collaborating with various teams. Ideal applicants will have a background in IT/scientific fields, strong problem-solving skills, and proficiency in SQL. The role offers hybrid working options along with several benefits, including flexible hours and training opportunities.

Servizi

Hourly flexibility

Smart working (hybrid mode)

Food vouchers

Training & Certification

Competenze

• High school or university degree in IT or scientific fields.
• Previous experience in a similar role is a plus.
• Experience with ticketing systems.

Mansioni

• Diagnose and resolve software issues.
• Document incidents and solutions in a ticketing system.
• Interface with clients and vendors for software problems.
• Collaborate with internal teams to resolve incidents.

Conoscenze

Problem-solving skills

Analytical skills

English proficiency

Formazione

High school diploma in IT or scientific fields

University degree in Computer Science or related

Strumenti

SQL

ServiceNow

Descrizione del lavoro

TESISQUARE, with 30 years of experience, founded in Bra (CN) and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the entire digital transformation lifecycle. TESISQUARE's approach is based on the Values of Respect, Transparency, Accountability, Customer Centricity, Team Work, and Innovation, with a focus on own People.

We offer a dynamic, young and growing environment with the following benefits : Hourly flexibility; Smart working (hybrid mode); Food vouchers; Training & Certification.

In view of strengthening the Event Platform and Retail team, we are looking for a :

Customer Service Platform & Retail Support

The selected candidate will be responsible for monitoring the proper functioning of the Production system, managing alarms and alerts raised by various monitoring systems. They will ensure the correct processing of data flows in and out of connected systems, intervening to resolve and / or report any anomalies.

When necessary, the resource will interface with colleagues from other specialized teams to resolve any critical issues or problems.

Responsibilities

• Diagnosing and resolving issues related to our software solutions.
• Documenting incidents and solutions using a ticketing system (e.g., ServiceNow).
• Interfacing with clients and vendors to resolve software-related problems.
• Collaborating with other internal teams to proactively resolve incidents.

Qualifications

• High school diploma in IT and / or scientific fields and / or a university degree in Computer Science and / or scientific disciplines.
• Previous experience in a similar role is considered a plus, even if limited.
• Experience using ticketing systems.
• Good knowledge of SQL.
• Strong problem-solving skills and a proactive approach toward clients.
• Excellent analytical skills.
• Availability to work in 3 shifts and be on-call.
• Excellent command of the English language.

Location : Turin office or Headquarters in Roreto di Cherasco (CN)