Customer Service Associate - 12 Months Contract

Loyalty Rules; Lombardia; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading supply chain firm in Vimercate is seeking a Customer Service Associate for a 12-month contract. In this role, you will manage the end-to-end order process, ensuring accuracy and delivering exceptional service. Key responsibilities include handling orders in SAP, executing pricing adjustments, and coordinating stock. Ideal candidates should have experience in logistics or customer service, be proficient in SAP, and possess strong communication skills in English and Italian. Join a vibrant workplace that emphasizes teamwork and collaboration.

Servizi

Comprehensive benefits

Work-life balance support

Competenze

• Experience with SAP-based order management.
• Strong capabilities in Microsoft Office.
• Proactive mindset with order processing.

Mansioni

• Manage the full customer order lifecycle.
• Handle orders in SAP from multiple sources.
• Execute pricing adjustments and manage stock.

Conoscenze

Experience in logistics or customer service

Proficiency in SAP

Strong customer orientation

Ability to work collaboratively

Fluency in English and Italian

Strumenti

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descrizione del lavoro

Category: Supply Chain and Operations

Country/Region: IT

State:

City: Vimercate

Workplace: Hybrid

Customer Service Associate - 12 Months Contract

Tell me about your experience as a working mom at Kellanova. I love being a working mom at Kellanova. Our culture really promotes work-life … Annie Senior Manager, Global Equity, Diversity and Inclusion

Looking for a vibrant workplace with an emphasis on teamwork and collaboration? If so, you’ve come to the right place!

As a Customer Service Associate in Vimercate, Milan, you’ll be part of a dynamic local Supply Chain team, supporting high-priority customer accounts. We count on you to manage the end-to-end order process while delivering exceptional service and driving operational excellence. So, ready to make it happen?

A Taste of What You’ll Be Doing

• Order Management Excellence – Manage the full customer order lifecycle, from placement to delivery, ensuring accuracy and timeliness.
• Multi-Channel Order Processing – Handle orders in SAP coming from EDI, Omprompt, and manual entry.
• Pricing and Adjustments – Execute discount adjustments and reprice orders as needed.
• Stock Coordination – Conduct stock checks, prioritize allocations, and manage customizations (SKU, quantity, delivery dates).
• Issue Resolution – Troubleshoot order issues such as dummy EDI entries or truck overcapacity.

We’re Looking for Someone With

• Experience in logistics or customer service, with a strong focus on SAP-based order management.
• Proficiency in SAP and Microsoft Office (Excel, Word, PowerPoint).
• Strong customer orientation and ability to work collaboratively across teams.
• A proactive mindset and the ability to navigate SAP modules such as Order to Cash, APO, and Returns.
• Fluency in English and Italian.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email [e-mail]

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page and be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Stay connected with Kellanova by joining us on Facebook, LinkedIn, YouTube, and Instagram.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.