Customer Service Assistant

Lotus Bakeries, Milan; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An international FMCG company in Milano seeks a Customer Service Assistant to manage order processing, logistics coordination, and customer communications. The ideal candidate is fluent in Italian and English, has logistical experience, and strong organizational skills. This role offers on-the-job learning within a dynamic team culture focused on passion and collaboration.

Servizi

On-the-job learning

Collaborative company culture

Competenze

• Minimum 2 years of experience in a customer service/logistics role.
• Strong knowledge of logistics processes and order-to-cash.
• Experience in an FMCG company is strongly recommended.

Mansioni

• Act as focal point for customers and local commercial teams.
• Book and process incoming orders and monitor customer updates.
• Coordinate inbound transport from factories to Italy.

Conoscenze

Fluency in Italian

Fluency in English

Customer-centric mindset

Organization skills

Attention to detail

Proficiency in Microsoft Office

Strumenti

SAP

Descrizione del lavoro

Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening!For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.

Get ready to take charge of the following responsibilities in our supply chain team in Italy:

• Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues
• Book and process incoming orders & order confirmations; monitor and update customers regarding order status
• Be the SPOC for 3PL logistic partners
• Maintain contact with the warehouses to prevent and solve any possible shipment issue
• Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment
• Manage customer complaints and billing issues and assist in credit control & finance administration
• Manage the Lotus Italy consumer careline & mail
• Manage ad hoc administration duties for the Italian team

Profile

Do you recognize yourself in the following profile? This is what you need:

• Fluency in Italian and English
• Min 2 years of experience in a customer service/ logistics role
  • Solid knowledge of logistics processes
  • Experience on EDI implementation project would be a plus
  • Experience in an FMCG company is strongly recommended
• Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
• Good organization & coordination skills, friendly and open personality
• Punctuality, attention to detail, and affinity withnumbers
• Strong pro-active and customer-centric mindset
• Proficiency in Microsoft Office
• Passion for our brand!

"The clear growth path of Lotus as a company also reflects in a personal growth path. The organization, functions and job content is evolving continuously as a result. I don’t need to worry about my career, as new opportunities are always just around the corner."

Offer

Lotus Bakeries is an international, dynamic and sustainable player in the FMCG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness. We bring people together with our delicious products and spark joy! In this role you we offer you:

• Tons of on-the-job learning and insights in the world of FMCG.
• A company culture where passion, team spirit and open dialogue are the main drivers.

If this sounds like you, then we are happy to receive your application!

Do you want to be part of a terrific team with the ambition to create small momentsof happiness every day? Meet our people, discover their unique skills and get excitedto join them in a great work environment.