Customer Project Specialist

Tech Source Managed Services; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A consulting services firm in Milano seeks a Customer Project Specialist 1 to lead small customer projects, ensuring on-time delivery and high quality. The ideal candidate will have a bachelor’s degree in business, Engineering, or Technology and 2+ years of project management experience. This entry-level position offers opportunities to develop skills in stakeholder management and risk assessment.

Competenze

• 2+ years of experience in running and leading customer projects.
• Professional PMI certification PMP or equivalent preferred.
• Ability to work effectively in a highly matrixed environment.

Mansioni

• Lead small projects to achieve on-time, high-quality delivery.
• Identify risks and develop risk response strategies.
• Accountable for delivery of scope, quality, and cost.

Conoscenze

Project management

Stakeholder management

Risk management

Formazione

Bachelor’s degree in business, Engineering, or Technology

Descrizione del lavoro

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Overview

Customer Project Specialist 1

• Lead small projects to achieve on-time, within budget, high-quality delivery while achieving customer satisfaction
• Responsible for project metric tracking, and managing project financials and profitability
• Identify risk, issues and develop risk response strategy
• Lead or support execution of contract Change Management process
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged
• Conduct project support activities
• Build Cisco's project community by sharing lessons learned, best practices and participating in the PMO Role Community

Role Specific Responsibilities

• Accountable for delivery and management of schedule, scope, quality, cost and risk for small projects
• Conduct project support activities within a project or program environment, or project support services team

Scope

• Project Specialist in Theatre : typically focused on up to five (5) small customer projects when working as a Project manager
• Program Environment : Assigned to one (1) or more programs, providing project support
• CXC Project Support Team : Assigned to transactional activities across multiple projects

Complexity

• Zero or few dependencies
• Solution uses existing technology

Expertise

• College / University degree or equivalent plus 0-2 years related experience

Project Specific

• Certifications : no mandatory certification

Key Responsibilities

• Leads end-to-end project delivery against contractual requirements, revenue and profitability targets while maintaining an excellent customer experience.
• Identifies project staffing requirements, drives staffing across Cisco CX functions and coordinates project team members to drive delivery excellence within target cost, schedule, and quality.
• Owns accurate forecasting, tracking, and reporting on project costs and revenues.
• Ensures the collection of lessons learned and findings to share and apply within the PM community.
• Communicates effectively with executives and various teams to identify needs and evaluate alternative business solutions and strategies.
• Identifies further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modelling and margin analysis.

Required Qualifications

• Bachelor’s degree in business, Engineering, or Technology or equivalent experience
• Professional PMI certification PMP or equivalent preferred
• 2+ years of experience in running and leading customer projects
• Works effectively and efficiently in a highly matrixed environment.
• Excellent stakeholder management, high personal impact, ability to work externally with customers and within Cisco organization to align priorities, resources, and handle conflict between stakeholders.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting