Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for a Customer Support Specialist to provide remote support. You will communicate with customers via phone, chat, and e-mail while ensuring high satisfaction levels. Fluency in Italian and good English communication skills are required, alongside exceptional soft skills. The role offers a competitive salary, healthcare benefits, full training, and support for relocation to Greece.

Servizi

Competitive monthly salary + 2 extra salaries per year

Health care benefits and discounts

Full training by certified instructors

Free online Greek language courses

Professional growth & development opportunities

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they close in an efficient and timely manner.
• Maintain high customer satisfaction, representing a major brand.
• Provide and maintain strong, professional relationships with partners.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourceful and able to multitask

Team player in a fast-paced environment

Descrizione del lavoro

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring :

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast‑paced, high‑energy, change‑oriented environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas