Customer care & Sales Experiencer

YELLOWSQUARE EUROPE S.R.L.; Verona; Ibrido; EUR 24.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Italy is seeking a Customer Care & Sales Experiencer to join their team in Rome. This role focuses on building relationships with partners and responding to guest inquiries while ensuring smooth communication. Ideal candidates should have 2-3 years of experience in customer care and be fluent in Italian and English. A full-time contract offers €23,249.66 gross per year along with meal vouchers, professional development opportunities, and a vibrant workplace culture.

Servizi

Meal vouchers

Professional development opportunities

Support for internal mobility

Energetic workplace culture

Competenze

• 2-3 years of experience in customer care, hospitality, or sales.
• Fluent in Italian and English (C1 level).
• Comfortable using various management systems.

Mansioni

• Build and maintain relationships with B2B partners.
• Respond to guest inquiries and bookings.
• Coordinate with departments to keep guests happy.

Conoscenze

Communication skills

Problem-solving mindset

People skills

Teamwork

Detail orientation

Strumenti

Property management systems (Clock)

OTA extranets

CRMs

Google Workspace

Descrizione del lavoro

Overview

We’re looking for a Customer Care & Sales Experiencer to join our awesome Sales and Customer Care team!

If you’re a people person who loves solving problems with a smile and keeping things smooth behind the scenes, this role is for you!

Based at our Rome HQ, you’ll be the connection point between our guests (B2C), partners (B2B), and all our Squares — making sure everyone experiences the full Yellow vibe, from first contact to check-out and beyond. The ideal candidate is detail and customer oriented, organized, and empathetic, with excellent communication skills and the ability to handle complex situations with a positive, solution-oriented approach.

What you’ll be doing

• Build and maintain relationships with schools, tour operators, and travel agencies (B2B!)
• Respond to guest inquiries, bookings, and reviews via email, phone, and online channels (that’s the B2C bit)
• Keep communication flowing smoothly between all our Squares
• Coordinate with other departments to keep guests informed and happy

What you bring

• 2-3 years of experience in customer care, hospitality, or sales
• Fluent in Italian and English (C1 level) — extra languages are a big plus
• People skills and problem-solving mindset
• Comfortable using property management systems (Clock), OTA extranets, CRMs and Google Workspace. A nice plus if you are familiar with channel managers.
• Great at working in a team but also independent when needed
• Available full-time from our Rome HQ (with 1 remote day per week)

What you get

• Full-time contract – 4th level CCNL Turismo (€23.249,66 gross / year) 40 hours / week on a rotating Monday–Sunday schedule
• 8 / day meal vouchers
• YellowCredits
• An international, energetic, not-your-average workplace
• Room to grow : we support professional development and internal mobility
• A team that loves what they do and makes things happen