Credit and Collection Data Analytics Specialist

ING Bank; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading international banking institution is seeking a Credit and Collection Data Analytics Specialist in Milan. You will develop credit strategies, manage collections policies, and work within the Retail Credit Collection Team. Candidates should hold a relevant degree and have 3+ years' experience in the banking sector. The position offers a hybrid work model and includes a range of benefits to support wellbeing and professional growth.

Servizi

Super flexible smart working

Competitive base salaries and performance-based bonuses

Training and development opportunities

Special birthday day off

Competenze

• 3+ years of relevant experience in the retail credit and collection risk banking sector.
• Good knowledge of regulatory framework.
• Understanding key drivers within the Italian unsecured lending and mortgage market.

Mansioni

• Develop the collection strategy, rules, and workflow.
• Governance, monitoring, and optimization of processes.
• Manage relations with stakeholders locally and at Head Office.

Conoscenze

Analytical skills

Interpersonal communication

Credit strategy management

Problem-solving

Fluent English

Formazione

Degree in Finance, Statistics, Economics, or Engineering

Strumenti

SAS

Excel

Descrizione del lavoro

Overview

REQ-16/06/2025 • Customer Operations • Milan, Italy – ING Bank • Credit and Collection Data Analytics Specialist

Reporting to the Collection Manager, the resource is a member of the Collection Team. The Retail Credit Collection Team covers the full area of lending (Residential Mortgages, Credit Cards, Overdrafts, and Personal Loans) to collect all the credit of ING Italy.

The Credit and Collection Data Analyst Specialist is responsible for updating and maintaining the Local Retail Credit Collection Policy, defining credit strategy to entrust positions to Debt Collection Agencies, governance on external providers and Law Firms, creating specific processes to prioritize new activities and achieve all Collection and KPI goals (local and global).

Responsibilities

• Collection strategy, rules and workflow
• Governance, monitoring, optimization
• Effectively manage relations with relevant stakeholders locally and at Head Office
• Collaborate for the Top Management information pack preparation

Requirements

• Hold a degree in Finance or Statistics or Economics or Engineering
• 3+ years of relevant experience in the retail credit and collection risk banking sector
• Good knowledge of regulatory framework
• Ability to analyze, interpret and elaborate data (quantitative analytical skills)
• Understanding key drivers within the Italian unsecured lending and mortgage market
• Experience on lending via digital channels
• Expert in Decision Engine credit strategy management is a plus
• Fluent English
• Knowledge of SAS (strong)
• Knowledge of Excel (strong)
• Strong sense of accountability, delivers on promises, takes ownership
• Out-of-the-box thinker
• Problem solver and entrepreneurial
• Drive for results
• Effective and open communication skills
• Enthusiastic team player

Working conditions

• Full Time
• Permanent
• Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

“do your thing” is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

The benefits of joining ING

• Super flexible smart working
• Competitive base salaries and performance-based bonuses
• Diverse cultures & innovative mindsets
• International environment
• Commitment to sustainability
• Lots of training and development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• Free water & coffee at the office

Our Commitment

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Contact and Diversity Notice

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behandelen iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.