Commercial Operations Junior - Medical Devices

Eurofins; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading BioPharma company in Milan is seeking a Commercial Operations Specialist to support the Sales & Marketing department. This role involves managing client communications, aiding the sales team, and ensuring CRM data consistency. Candidates require a degree in a scientific field and must be fluent in English. The position offers flexible working hours and meal vouchers among other benefits. The work is full-time and located at the Vimodrone site, with no remote option.

Servizi

Flexible working hours

Meal vouchers

Corporate welfare

Professional development support

Competenze

• Degree in a scientific field like Biology or Bioengineering.
• Experience in Customer Care/Service roles is a plus.
• Excellent command of English, interview conducted in English.
• Ability to communicate with clients at a commercial level.

Mansioni

• Manage client communications for Direct and Intercompany clients.
• Support sales team in preparing offers/test codes.
• Data management and requests in CRM.
• Resolve logistical and administrative issues with various departments.
• Define operational workflows for the team.

Conoscenze

Customer Care/service experience

Interpersonal skills

Problem-solving skills

Organization

Excellent command of IT tools

Formazione

Degree in Biology, Pharmaceutical Chemistry, Bioengineering

Descrizione del lavoro

Eurofins BioPharma Product Testing as part of its growth and development strategy is looking for a resource to join its Sales & Marketing department at its Vimodrone (MI) site as a Commercial Operations Specialist.

This role does not involve laboratory activities but requires specific technical skills mainly focused on daily support for external and internal clients managing communications (phone email) with clients (BioPharma Medical Device and Biocide markets) and internal operational and commercial units to provide the required technical and/or commercial support.

The position requires daily use of IT systems and English language (role part of an European team manager not based in Italy.).

Responsibilities

• Direct contact management and support for Direct and Intercompany clients regarding Lab Access platform;
• Assistance and support to the sales team and technical secretaries in preparing offers test codes and/or sample management;
• Customer data management and requests in CRM;
• Interface with various company departments to resolve logistical and/or administrative issues;
• Support units in managing assignments to ensure consistency with economic proposals and compliance for sample processing within the company LIMS;
• Support commercial management / Inside Sales and Commercial Operations management in defining operational workflows for the team.

Qualifications

• Degree in Biology Pharmaceutical Chemistry and Technology Chemistry Bioengineering or other scientific fields;
• A previous experience in Customer Care/Service or similar roles will be considered a plus;
• Ability to interface support and communicate with clients at a commercial level;
• Ability to monitor and follow up on projects;
• Excellent knowledge of English is a Must (interview will be conducted in English);
• Organization accuracy and punctuality;
• Autonomy in daily work management and teamwork;
• Problem-solving skills and strong interpersonal skills;
• Excellent command of IT tools;
• Residence in Milan or nearby Vimodrone.

Additional Information

• Flexible working hours;
• Meal vouchers (8/day);
• Corporate welfare;
• Professional development support.

The type of contract will be evaluated based on the selected profile.

To apply please send a detailed CV specifying authorization for personal data processing.

Remote Work

No

Employment Type

Full-time

Key Skills

Building Construction,Logistics & Procurement,Account Management,Communication,Client Services,Jboss

Vacancy: 1