Client Service & Operations Assistant Manager

N2S Italia Ltd.; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury travel service provider is seeking a Client Service & Operations Assistant Manager to manage client experiences and coordinate travel services. The ideal candidate should have at least 2 years of experience in the luxury travel industry, fluency in both Italian and English, and strong communication skills. This remote role offers a flexible starting date and requires attention to detail and excellent planning skills. Interested applicants should send their CV and cover letter.

Competenze

• Minimum 2 years experience in luxury travel industry or customer service.
• Detail-oriented, able to work under pressure.
• Great communication and IT skills.

Mansioni

• Welcome clients and assist throughout their stay.
• Maintain contact with VIP clients and provide updates.
• Coordinate with suppliers and ensure client requests are fulfilled.

Conoscenze

Luxury travel experience

Italian language proficiency

English language proficiency

Detail-oriented

Strong communication skills

Proficient IT skills

Logistical planning

Descrizione del lavoro

Position Job Title:

Client Service & Operations Assistant Manager

Start Date:

flexible but ideally from January / February

Employer:

N2S Italia Ltd

Type of Contract:

Full-Time

Base Salary per Annum & Bonus:

to be discussed, depending on experience

Annual Leave Entitlement:

20 Working Days (Plus Bank Holidays)

Probation Period:

3 months

Working place:

working from home / remote

Working days:

1st April to 31st October - Monday to Friday + Weekend on call

1st to 31st March : 5 days / week

1st November to 28th February : 3 days / week

TASKS:

• Welcoming clients on arrival day and being available for any assistance throughout their stay.
• Staying in constant contact with VIP clients, providing daily updates and essential travel information.
• Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination.
• Rapid problem solving when inconvenience occur on the ground
• Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
• Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
• Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software
• Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
• Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system

Admin, Account Management, and Product (November to March):

• Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software
• Booking’s folders closure liaising with CFO
• Producing Reporting
• Liaise with Copywriter for the creation of any new tour description
• Assistance with developing travel guides

Others:

• Support the CEO, COO, CFO and Quality Manager with daily tasks if required.

REQUIRED:

• Minimum 2 years experience in luxury travel industry and / or having any strong customer care service role
• Professional Italian & English speaking and writing
• The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.
• Great IT skills and comfortable with technology
• Great communication skills
• London or Italy based : in London full-time employment contract, in Italy as full-time freelancer (due to the current law).

Please send your cover letter and CV to [e-mail] copying-in [e-mail]