Client Insights Analyst - Temporary Contract

Loro Piana; Milano; In loco; EUR 30.000 - 40.000; Part-time

Descrizione del lavoro

A luxury retail company in Milan is seeking a passionate Client Insights Analyst on a temporary contract. This role involves analyzing client data, developing CRM strategies, and creating insightful analytics reports to support business decisions. The ideal candidate has a Master's degree in a relevant field, strong SQL and Power BI skills, and is fluent in English. Previous experience in the luxury or retail industry is a plus, along with a curiosity and problem-solving attitude.

Competenze

• Master's degree may include a business background.
• Previous experience in a similar role preferred.
• Strong analytical and reporting skills.
• Fluency in English required.

Mansioni

• Support client analysis using various datasets.
• Develop CRM reports and dashboards.
• Collect and interpret large datasets for insights.
• Implement and adjust KPIs and algorithms.

Conoscenze

Data analytics expertise

Client data management

CRM strategy optimization

SQL proficiency

Power BI skills

Microsoft Office knowledge

Curiosity

Problem-solving attitude

Formazione

Master’s degree in Statistics, Mathematics, Computer Science, or Data Science

Strumenti

Google Cloud Platform

Descrizione del lavoro

Client Insights Analyst - Temporary Contract

We are looking for a passionate data and analytics expert to join our Client Insights team. The resource will support the team in client data management (data quality, data check, data extraction & transformation, algorithms, etc.), analysis and reporting to support client‑centric strategies and drive business decisions.

Job Responsibilities

• Support in client analysis and reporting combining different datasets and questioning the database to identify trends in client behavior and preferences and optimize CRM strategies and/or opportunities for business growth.
• Collect, analyze and interpret large datasets to identify client insights and patterns to share with Top Management, Retail Merchandising, Go‑to‑Market and Clienteling to drive business strategies and client engagement activities.
• Develop and manage CRM reports, dashboards and analytics to track customer behavior and performance.
• Support in data quality check, adjustment and implementation of KPIs/algorithms and maintenance and training of data tools, working closely with IT team and external suppliers.

Profile

• Master’s degree in Statistics, Mathematics, Computer Science, Data Science, etc., possibly with a business background.
• Previous experience in a similar role, possibly in luxury/fashion/retail industry will be considered a plus.
• Proficient with SQL, Google Cloud Platform, Power BI and excellent knowledge of Microsoft Office (PowerPoint, Excel).
• Fluent in English (both spoken and written).
• Curiosity, flexibility, team‑player and problem‑solving attitude.

Seniority Level

Internship

Employment Type

Temporary

Job Function

Marketing, Customer Service, and Product Management

Industries

Retail Luxury Goods and Jewelry