CLIENT ADVISOR SERRAVALLE (FULL TIME 40H)

CELINE; Serravalle Scrivia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion house in Serravalle Scrivia is looking for a Client Advisor. The successful candidate will provide exceptional customer service, contribute to sales objectives, and build lasting relationships with clients. Candidates should have at least 2 years of experience in sales within the fashion or luxury sector and be fluent in Italian and English. This is a full-time position, offering a dynamic and inclusive work environment.

Competenze

• Minimum of 2 years in sales in the fashion or luxury sector.
• High product and fashion sensitivity and knowledge.
• Ability to understand and exceed customers’ needs.

Mansioni

• Welcome and advise customers to enhance their shopping experience.
• Contribute to sales objectives and customer retention.
• Ensure compliance with internal procedures and guidelines.

Conoscenze

Customer service

Sales techniques

Product sensitivity

Team spirit

Language fluency in Italian

Language fluency in English

Descrizione del lavoro

Job Responsibilities

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather‑Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.

Main Purpose

As Client Advisor, welcome all clients to our store ensuring the client feels comfortable in the environment.

Key Responsibilities

• Contribute to the development of sales and the achievement of common sale objectives.
• Welcome and advise our customers and provide the best customer service.
• Share with our customers the story behind our products and deliver our expertise.
• Be proactive and bold by proposing complementary products.
• Contribute to the recruitment and retention of our customers by building privileged and lasting relationships with each of them.
• Be actively part of the operational life of the store: visual merchandising, restocking, transfers, after‑sales service, inventory management.
• Control and respect the internal procedures and guidelines.
• Support the digital evolution of the house.
• Be a great ambassador of Celine and the group.
• Endorsing the brand spirit with your creativity and your sense of excellence.

Profile & Experience

Experience: a minimum of 2 years in sales and in fashion or luxury sector or equivalent. Skills & personal attributes: high product and fashion sensitivity and knowledge, ability to understand and go beyond customers’ needs to provide them the best customer experience. Taste for challenge and a team spirit, sense of service, natural curiosity, open‑minded, optimism and empathy. Languages: fluent in Italian and English. A third language would be a plus.

Working Hours

Full time, 40 hours.

Workplace

Serravalle Scrivia Outlet.

Starting Date

As soon as possible.

Our Commitment

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.