Client Advisor (Part-Time) - The Mall, Leccio - Categorie Protette (L.68/99)

Valentino; Civitella Marittima; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A luxury fashion brand in Tuscany is seeking a highly motivated Client Advisor (Part-Time) to enhance customer experiences in their boutique. The ideal candidate will have a strong passion for high fashion, excellent communication skills, and experience in retail. Responsibilities include delivering top-notch service, managing sales activities, and creating emotional connections with clients. Knowledge of English and Italian is essential.

Competenze

• Retail experience is a must.
• Excellent interpersonal and communication skills are required.
• Fluency in English and Italian is essential; additional languages are a plus.
• Strong knowledge of high fashion is needed.
• Ability to adapt to changing company needs.

Mansioni

• Master the client journey and create emotional connections with customers.
• Deliver impeccable service throughout all phases of customer interaction.
• Manage all sales and after-sales activities, including returns and complaints.
• Coordinate with visual teams to ensure display guidelines are followed.

Conoscenze

Retail experience

Excellent interpersonal and communication skills

Fluency in English

Fluency in Italian

Strong knowledge of high fashion

Proactive attitude

Descrizione del lavoro

A career at Maison Valentino offers the opportunity to grow in a dynamic environment where business and creativity intersect within an inclusive and open-minded community.

Maison Valentino values a colleague-centric approach, emphasizing individual contributions and behaviors as key to our collective success. Each team member plays a crucial role in ensuring that every customer need is met with mastery, creativity, and care.

Position:
CLIENT ADVISOR Part-Time - Categorie Protette (L.68/99) - The Mall Leccio

We are seeking a highly motivated Client Advisor for our boutique in The Mall Leccio. The ideal candidate will have a passion for creating an exclusive customer experience, be results-oriented, eager to learn, stay current with fashion trends, and have a strong interest in our brand and products.

Responsibilities include:

• Master the client journey and create emotional connections with customers;
• Engage existing and prospective clients according to weekly plans set by store management;
• Deliver impeccable Valentino Couture service throughout all phases of the customer interaction (preparation, greeting, exploration, presentation, closing, farewell);
• Focus on developing and retaining existing clients while recruiting new ones;
• Engage customers through various selling opportunities such as walk-ins, private appointments, and phone consultations;
• Participate actively in sales routines and partnership activities.

Operations and Visual Merchandising:

• Manage all sales and after-sales activities, including returns, repairs, and complaints;
• Ensure proper product maintenance and replenishment on the floor;
• Maintain knowledge of warehouse stock across all categories to ensure shelves are stocked and sales are maximized;
• Follow administrative and operational procedures;
• Coordinate with visual teams to ensure display guidelines are followed and report relevant information to management.

Qualifications:

• Retail experience;
• Excellent interpersonal and communication skills;
• Fluency in English and Italian is essential; additional languages are a plus;
• Team player with a proactive attitude;
• Strong knowledge of high fashion;
• Ability to adapt to changing company needs;
• Existing client network in the luxury sector.

The Valentino ecosystem fosters a diverse talent pool, encouraging inclusivity and equity. Our culture promotes a sense of belonging, passion, and engagement, forming the foundation of our multifaceted community.