Client Advisor - Milan

Tiffany & Co.; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading luxury retailer in Milan is looking for a Client Advisor to elevate the client experience and drive sales. The ideal candidate will have a background in retail and strong communication skills in Italian and English. Responsibilities include building client relationships, achieving sales goals, and delivering exceptional service. Flexibility in working hours is essential for this role.

Competenze

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving sales results.
• Proficiency in Italian and English languages.

Mansioni

• Deepen client relationships to drive loyalty and sales.
• Deliver memorable client experiences through exceptional service.
• Work with client data to achieve sales targets.

Conoscenze

Client relationship building

Sales achievement

Excellent communication

Retail experience

Flexibility in working hours

Formazione

College/university degree

Graduate Gemologist degree

Strumenti

Point of Sales (POS) systems

Microsoft Outlook

Descrizione del lavoro

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Responsibilities

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Italian and English speaking abilities are mandatory, a third language is an appreciated plus

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.