Care Team Specialist

MSC CRUISES; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading cruise line company in Naples is seeking a Care Team Specialist to provide essential emotional and logistical support to guests and crew during difficult situations. The ideal candidate will have experience in a similar role, fluency in English plus two other languages, and excellent problem-solving skills. This role may require travel to various locations, ensuring a supportive environment for all involved.

Competenze

• Previous experience or training in a similar role is preferred.
• Experience in Front of House departments and/or in social contexts.
• Fluency in English plus at least two other languages.

Mansioni

• Provide emotional and logistical support to guests and crew.
• Travel to locations for direct assistance during a crisis.
• Facilitate the resolution of guest/crew complaints.

Conoscenze

Emotional support

Logistical support

Strong customer approach

Excellent communication skills

Problem solving

Organizational skills

Languages (French, Spanish, Portuguese)

Strumenti

Microsoft Office

Social media

Descrizione del lavoro

Overview

Job Purpose In line with MSC Cruises values, ("We Care for People" and "Family Company"), the Care Team Specialist offers support to guests and crew facing difficult circumstances, ensuring that affected persons don’t feel alone, but feel represented in their care needs with human touch, aiming to ensure the best experience to guests and crew.

Responsibilities

• Provide emotional and logistical support to guests and crew facing difficult and critical circumstances remotely (by phone and mail) or in person;
• In particular circumstances, travel to the location (Italy and abroad) where support is needed, to provide direct assistance to guests (and/or family members) and crew during a crisis event;
• Establish contact with companions/family members of affected persons travelling with and provide them support;
• Establish contact with the local and international Authorities;
• Facilitate the resolution of guest/crew complaints and requests in a timely and professional manner;
• Keep records of important data in compliance with GDPR regulations;
• Attend staff meetings, trainings and working in a team.

Qualifications

• A previous experience or training in a similar role is preferred;
• Experience in Front of House departments and /or in social contexts;
• On board cruise ship experience is considered an advantage;
• Fluency in English plus at least two of the following languages: French, Spanish, Portuguese;
• Knowledge of Microsoft Office tools and the most common social media;
• Strong customer/ analytical approach and high level of attention to detail;
• Excellent communication, organization, time management and problem solving skills;
• Able to follow through with assigned tasks, working in a team, dependable and self-motivated;
• Availability to short- notice travel, flexibility and adaptability skills;
• Working regularly scheduled weekend days & holidays.

Visa Requirements (if any)

• Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!