Bilingual French–English Support Specialist (Hybrid)

Essence Coaching Group; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading coaching firm in Milan seeks a dedicated Customer Support Representative fluent in French and English. You'll handle various customer requests, troubleshoot technical issues, and ensure customer satisfaction. Ideal candidates have a customer-first mindset and are detailed problem-solvers with 1-2 years of BPO experience. This position offers a gross salary of 1700 EUR per month and the potential for a hybrid work model post-training.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• At least 1-2 years of work experience in BPO or experience with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.

Conoscenze

French C1

English C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descrizione del lavoro

A leading coaching firm in Milan seeks a dedicated Customer Support Representative fluent in French and English. You'll handle various customer requests, troubleshoot technical issues, and ensure customer satisfaction. Ideal candidates have a customer-first mindset and are detailed problem-solvers with 1-2 years of BPO experience. This position offers a gross salary of 1700 EUR per month and the potential for a hybrid work model post-training.