Bilingual Customer Service Representative

Altro; Lazio; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Un'azienda di servizi cerca un rappresentante del servizio clienti bilingue per il call center. La figura svolgerà un ruolo cruciale nel fornire assistenza ai clienti e nella gestione delle loro richieste. È richiesta una buona comunicazione in inglese e spagnolo, capacità di ascolto attivo e problem solving. L'ambiente di lavoro offre flessibilità e opportunità di sviluppo professionale, con benefit come assicurazione sanitaria e piano 401(k).

Servizi

Assicurazione medica, dentale e visiva

Conti di spesa flessibili

Piano 401(k) con contributo dell'azienda

Generoso tempo libero retribuito

10,5 giorni festivi retribuiti

Opportunità di sviluppo professionale

Competenze

• Esperienza minima nella gestione del servizio clienti e delle chiamate.
• Capacità di comunicare in modo chiaro e professionale.
• Capacità di mantenere la calma sotto pressione.

Mansioni

• Ricevere chiamate dai clienti e fornire assistenza.
• Ascoltare le preoccupazioni dei clienti e risolvere i problemi.
• Registrare tutte le interazioni con i clienti nei sistemi appropriati.

Conoscenze

Comunicazione verbale

Ascolto attivo

Problem solving

Adattabilità

Formazione

Diploma di scuola superiore

Descrizione del lavoro

Overview

Descrizione dell’offerta di lavoro

Department: Call Center

Employment Type: Full Time

Location: Milan 4905

Reporting To: Kimberly Castillo-Cisneros

Compensation: 17.00 / hour

Description

Group O is seeking a bilingual (English / Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate will possess effective communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction.
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions.
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions.
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information.
• Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases.
• Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation.
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience.

Expected Hours

Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.

Job Qualifications

Education / Certifications

High School Diploma

Experience

Basic customer service and phone handling experience.

Skills and Qualifications

• Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.
• Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
• Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.
• Familiarity with basic computer applications and proficiency in typing and data entry.
• Adaptability to work in a demanding environment with shifting priorities and a diverse customer base.
• Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities

Physical Requirements

Not Applicable

EEO Statement

Equal Employment Opportunity; no discrimination on the basis of race, color, religion, national origin, sex, sex, gender-based sexual orientation, gender identity, genetic, disability, sv, status, marital status, parity, age, citizenship, state, sv, status, blindness, color, id, or id.