Assistant Restaurant Manager - Excelsior Hotel Gallia

Excelsior Hotel Gallia a Luxury Collection Hotel Milan; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury hotel in Milan is seeking an Assistant Restaurant Manager to ensure the highest quality of service. Responsibilities include team leadership, staff training, and maintaining guest satisfaction. Ideal candidates have at least 2 years of experience in the hospitality industry, particularly in supervisory roles.

Competenze

• At least 2 years of related experience required.
• 1 year of supervisory experience desired.

Mansioni

• Ensure optimal service and meet guest needs with staff.
• Assist management in hiring, training, and coaching employees.
• Monitor dining rooms for service, safety, and guest well-being.

Conoscenze

Team Leadership

Customer Service

Communication

Problem Solving

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

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Assistant Restaurant Manager - Excelsior Hotel Gallia, Milano

Client: Excelsior Hotel Gallia a Luxury Collection Hotel Milan

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

f352b3d24383

Job Views:

9

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

POSITION SUMMARY

Ensure staff work together as a team to provide optimal service and meet guest needs. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and locking doors. Inspect storage areas for organization, FIFO use, and cleanliness. Complete inventories and requisition supplies. Monitor dining rooms for seating, service, safety, and guest well-being. Complete maintenance work orders.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all safety, security, and company policies; report accidents, injuries,, and unsafe conditions; complete safety training and certifications. Ensure uniforms and personal appearance are professional, maintain confidentiality, and protect assets. Welcome and acknowledge guests, anticipate and address needs, assist guests with disabilities, and thank them sincerely. Communicate clearly and professionally. Develop positive relationships, support team goals, and respond to employee concerns. Ensure quality standards are met; identify and suggest improvements for efficiency, productivity, safety, and cost savings. Read and verify information in various formats. Visually inspect tools, equipment, or machines for defects. Stand, sit, or walk for long periods. Move, lift, push, pull objects up to 50 pounds. Use fine motor skills and hand-eye coordination. Navigate narrow or elevated spaces, stairs, and ramps. Reach overhead and below knees, including bending and twisting. Perform other duties as assigned.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Work Experience: At least 2 years of related experience.

Supervisory Experience: At least 1 year.

License or Certification: None required.

Marriott International is an equal opportunity employer. We value diversity and an inclusive, people-first culture. We do not discriminate based on protected characteristics such as disability or veteran status.

The Luxury Collection Hotels & Resorts, with over 120 properties across more than 35 countries, offers authentic experiences that create lasting memories. With over 100 years of history, starting in 1906 under the Italian CIGA brand, our properties are some of Europe's most iconic. We continually evolve to meet the desires of luxury travelers.

From palaces to retreats to modern classics, each hotel reflects its locale’s culture and treasures. If you appreciate storytelling, heritage, and personalized hospitality, join us. As part of Marriott International, you can do your best work, find your purpose, belong to a global team, and become your best self.