AfterSales Senior Manager - Machinery.

LHH; Belgioioso; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A multinational machinery company is seeking an experienced professional to manage Aftersales & Service activities in the Italian market. This role requires a minimum of six years of experience in the industrial sector with strong team management and communication skills. The ideal candidate will be strategic, results-oriented, and proficient in English, overseeing service activities and ensuring high customer satisfaction. The position allows for one day of remote work per week.

Competenze

• Minimum of 6 years of relevant professional experience in industrial sectors.
• Expertise in rentals and maintenance contracts.
• Must have ability to train and motivate teams.
• Advanced in English, both oral and written.

Mansioni

• Responsible for the Aftersales & Service activities in the Italian market.
• Measure performance and efficiency based on KPIs.
• Ensure execution of Service activities and projects.
• Monitor turnover of Service and spare part sales.
• Ensure high level of customer satisfaction.

Conoscenze

Team management

Communication skills

Problem solving

Strategic thinking

Target oriented

Results oriented

Strumenti

MS Office

CRM system

Descrizione del lavoro

Da remoto

Remoto

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion.

Location: Northwest Milan (1 day of remote work per week)

Responsibilities

• Responsible for the Aftersales & Service activities of the company in the Italian market
• Measure performance and efficiency based on KPIs
• Ensure the execution of the Service activities and projects in the company
• Responsible for the approval of technical suppliers
• Support to branches
• Monitor turnover of Service and spare part sales
• Ensure a high level of customer satisfaction
• Control of internal costs and warranties
• Pricing of service contracts

Your Profile

• Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department
• Expertise in rentals and maintenance contracts (knowledge of service costs, etc.)
• Prior work experience in team management
• Must have ability to train and motivate, proving very good with communication skills
• Passionate and hard worker
• Manage complexity and work volume, problem solver
• Target and results oriented
• Strategic thinking and acting
• Proficient with MS Office
• Knowledge of CRM system
• Advanced in English oral and written