After Sales Technical Support & Training Instructor - Baoli EMEA

Experteer Italy; Reggio Emilia, Lainate; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A growing organization in material handling is seeking an After Sales Technical Support & Training Instructor to enhance customer satisfaction through technical support and training. This role involves managing after sales quality, collaborating with internal and external partners, and ensuring compliance with technical standards. The ideal candidate has a technical background, experience in customer service, and is fluent in English. Opportunities for remote work and attractive benefits are included.

Servizi

Regular remote work possibilities

Attractive compensations & employee benefits

Company subsidized canteen

Competenze

• Must have strong analytical skills and experience in customer service.
• Team player with a proactive and solution-driven mentality is required.
• Fluency in written and spoken English is mandatory.

Mansioni

• Manage after sales quality and product feedback.
• Organize and follow-up field actions in the EMEA region.
• Provide training and improve product support for network partners.

Conoscenze

Analytical skills

Customer service experience

Team player

Hands-on mentality

Proactive attitude

Solution-driven

Fluent in English

Formazione

Certified technician or engineering degree (mechanical and electrical)

Descrizione del lavoro

Overview

Baoli EMEA is a member of Germany's KION Group AG, one of the world's largest material handling equipment and solutions providers. Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. In the growing economy market segment, Baoli EMEA is expanding its central product support team in Lainate (Milano), Italy. It is the company's goal to provide best in class after sales services to its network partners. We are looking for an After Sales Technical Support & Training Instructor to actively support our international sales and service network in solving technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio. Additional tasks include warranty case management, steering of the new truck pre-delivery inspection and coordination of potential field actions across the market area. The role requires close collaboration with our internal network (e.g., the factory in China), and on-site work at our new trucks distribution center in Rolo, Reggio Emilia, Italy. It is a small, but growing team where you have the chance to make a real impact on customer satisfaction, implement ideas, grow professionally and shape the future of Baoli EMEA.

Please note: In this position you will be required to speak English as our network partners are located across Europe, the Middle East and Africa.

We offer:

• A company with future: Baoli EMEA is a growing organization in a dynamic market. As part of the German KION Group we are establishing a credible foundation for long-term success
• Various privileges: possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment

Tasks and Qualifications:

Responsibilities

• After sales quality management
• Collect, analyze and evaluate product feedback
• Define solutions, follow-up and safeguard their implementation with our factory
• Document and communicate quality improvements
• Organize, steer and follow-up field actions in EMEA when required
• Safeguard compliance of technical standards in collaboration with our factory and network partners
• Steer and optimize the pre-delivery inspections performed in our facility in Rolo, Italy
• Represent after sales interests in the development of new products

Network enablement & process development

• Actively cultivate the relationships with our network partners
• Monitor the product support level within the Baoli network, identify improvements and educate our organization to improve the overall technical product support (e.g., diagnostics)
• Evaluate special training needs, prepare and carry them out
• Technical implementation of new products and projects
• Manage continuous process improvements
• Provide feedback to our internal suppliers to improve our overall service level

Qualifications

• Certified technician or an engineering degree (mechanical and electrical)
• Experience in customer service
• Good analytical skills
• Team player with hands-on mentality
• Organized, solution-driven and proactive
• Open, persistent and friendly nature
• Fluent in written and spoken English

PLEASE SEND YOUR CV ONLY IN ENGLISH.

Workplace: Lainate (MI) - Italy